Troika Recruitment
General Manager
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General Manager – High-Volume Wet-Led Hospitality Business
East London
The Opportunity
We are working with an independent, high-volume hospitality business in East London to appoint an outstanding General Manager. The successful candidate must have strong bars experience, and will absolutely know what good looks like when it comes to running an awesome hospitality venue.
You'll lead a large and capable team, and won't be the one having to do all of the do!
The Role
Reporting to the Head of Operations, the General Manager will have full accountability for the day-to-day performance of the venue, setting strategy as well as driving operational excellence.
You will lead a substantial operational team, working through a management structure that includes senior operational managers. Whilst being present at key times is vital, your focus will be on leadership, engagement, and the training and development of your team.
Key responsibilities will include:
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- Full operational responsibility for a high-volume, wet-led venue
- Leading, motivating, and developing a large front-line team
- Managing and developing the senior management team, creating a strong culture of accountability and engagement
- Taking ownership of the guest experience and ensuring consistently high standards of service
- Full P&L accountability
- Driving revenue and identifying opportunities to maximize commercial performance
- Working closely with senior leadership across the wider business
- Maintaining excellent standards across licensing, health & safety, and operational compliance
- Overseeing maintenance, security, waste, and other operational requirements
- Supporting menu and product changes and ensuring teams are fully trained and confident
- Building a positive, high-performing culture where people enjoy coming to work
What We're Looking For
We are looking for a proven General Manager from a high-volume hospitality environment, ideally someone who has operated within a wet-led pub, bar, late-night, casual dining, or experiential hospitality business.
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You will ideally bring:
- Significant operational experience
- Strong leadership capability and experience managing sizeable teams
- Strong commercial acumen and confidence owning a P&L
- A detailed understanding of the key operational levers behind sales, GP, labor, and cost control
- The ability to remain calm, organized, and decisive in a fast-paced environment
- A natural coaching mentality, with a track record of developing people
- Experience managing events, functions, or periods of particularly high-volume trading would be advantageous
- The resilience and energy required to lead a venue that is consistently busy
We expect a high volume of interest for this role and unfortunately will not be able to respond to candidates whose experience does not match the above criteria. Thank you
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