Brocket Hall General Manager – Operations

Brocket Hall is seeking a hands-on General Manager – Operations to lead the day-to-day delivery of our golf, hospitality and country-estate operations.

Role Overview

Reporting directly to the Chairman, this role has overall operational responsibility for two championship golf courses, golf operations, food and beverage, kitchens, events delivery, reception, guest accommodation, housekeeping, estate presentation, engineering, property maintenance and health and safety.

The General Manager – Operations will lead the departmental heads, establish clear standards and accountability, and ensure that every part of the estate works as one operation. The role will coordinate tee sheets, course status, golf buggies, guest arrivals, rooms, functions, staffing and facilities so that members, visitors and event clients receive a consistent, high-quality experience.

Key Responsibilities

• Lead and coordinate the operational department heads and their teams.
• Convert confirmed weddings, golf days, corporate events and accommodation bookings into well-planned operational delivery.
• Own service standards, daily briefings, duty management, staffing efficiency and complaint resolution.
• Ensure effective working relationships between Pro Shop and bookings, outdoor golf operations, course maintenance, food and beverage, kitchens, reception, housekeeping and engineering.
• Manage departmental performance and expenditure within approved budgets.
• Maintain strong controls across health and safety, food safety, licensing, fire safety, contractor management and operational compliance.
• Produce concise weekly reporting covering service, staffing, facilities, complaints, risks and agreed actions.