Fortnum & Mason
General Manager Private Dining & Events
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General Manager – Private Dining & Events, Tea Salon
Located in the heart of Piccadilly within our beautiful flagship store, this iconic central London destination offers guests a truly memorable experience. Surrounded by world-class shopping, restaurants, bars, and cultural landmarks, and just a short walk from Green Park Station, our Tea Salon is renowned for its exceptional hospitality, elegant surroundings, and quintessentially British dining experience.
General Manager – Private Dining & Events
Our Tea Salon provides a unique setting for exclusive private dining experiences, celebrations, corporate events, afternoon teas, and bespoke gatherings. We are currently looking for an experienced General Manager, Private Dining & Events to lead this exciting area of the business.
This is a fantastic opportunity for a hospitality professional with a passion for luxury service, events management, and team leadership to play a key role in delivering unforgettable guest experiences while driving commercial success.
Why Work For Us:
- Competitive salary and performance-related bonus
- Up to 40% store and restaurant discounts
- 28 days holiday, plus a day off for your birthday and 5 additional wellbeing days
- Matched pension scheme and excellent career development opportunities
- Opportunities to grow within a diverse and dynamic hospitality business
- Additional annual leave and recognition rewards for long service
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Key Accountabilities:
- Lead the Private Dining & Events operation, ensuring exceptional guest experiences from enquiry through to event delivery
- Develop and execute strategies to drive revenue growth across private dining, corporate events, and special occasions
- Build strong relationships with clients, ensuring a personalised and memorable experience for every event
- Collaborate closely with culinary, operations, sales, and restaurant teams to deliver seamless events
- Manage and develop a high-performing team, providing coaching, support, and performance management
- Take ownership of budgets, forecasting, labour costs, and profitability targets
- Ensure all events are delivered in line with brand standards and operational excellence
- Oversee event planning processes, contracts, and operational logistics
- Identify and develop new business opportunities through networking and relationship building
- Ensure compliance with all company policies, health & safety regulations, and food safety standards
- Drive a culture of outstanding service, teamwork, and continuous improvement
We Expect the Successful Candidate to Have the Following Skills and Experience:
- Significant management experience within luxury hospitality, private dining, events, or premium restaurant operations
- Proven track record of delivering exceptional guest experiences and driving commercial performance
- Strong leadership skills with experience managing and developing large teams
- Excellent event planning and operational management experience
- Financial acumen with experience managing budgets, forecasting, and cost controls
- Outstanding communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A passion for hospitality, food, and delivering memorable experiences
- Experience working within a premium or luxury guest-focused environment
- Knowledge of health, safety, and food hygiene standards
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In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.
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