Webber Hughes Ltd
General Manager - Restaurant & Bar
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General Manager - Restaurant, Bar & Entertainment
York
£40k + monthly profit bonus & benefits
Are you an energetic, commercially focused hospitality manager ready to take the next step in your career? Could you lead from the front, inspire a team and create an experience customers want to come back for? Fancy taking ownership of a brand-new entertainment venue and putting your stamp on it from day one?
We’re delighted to be exclusively recruiting for a General Manager on behalf of a successful and growing immersive entertainment business. With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to join the business at an exciting time. With a brand-new York site opening, incorporating a restaurant, bar and immersive games, you’ll have a genuine opportunity to help build the team, shape the culture and make the venue your own.
This could be the perfect opportunity if you're already an experienced Assistant Manager or Deputy Manager and are ready to step up into your first General Manager role. You don't necessarily need to have held the GM title before – we're looking for someone with the leadership skills, commercial awareness, energy and ambition to take that next step.
This isn’t simply about keeping a venue running. You’ll be responsible for building the team, setting the culture, driving sales and creating an exceptional customer experience. You’ll bring energy, ideas and creativity to the role, while making sure high standards and best practice are embedded across every part of the operation. Most importantly, you’ll lead by example and create a team that is as passionate about the brand as you are.
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The Role
As General Manager, you’ll have overall responsibility for the successful operation and commercial performance of the venue. You’ll work closely with senior leadership to bring the vision for the new site to life, while having the autonomy to develop ideas and drive the business forward.
You’ll be responsible for:
- Managing the restaurant, bar and immersive entertainment operation
- Recruiting and building the opening team
- Creating the venue culture and setting standards
- Leading, coaching and motivating your team
- Leading by example and delivering exceptional service
- Driving sales, revenue and profitability
- Managing the venue P&L, KPIs and performance
- Developing ideas to increase footfall and off-peak sales
- Embedding best practice across the venue
- Managing performance and developing your team
- Owning the overall customer experience
- Working with senior leadership on business growth
- Bringing new ideas and improvements to the venue
What We’re Looking For
This role will suit someone who genuinely loves hospitality, entertainment and creating great experiences. You’ll have the energy, personality and commercial drive to take ownership of a venue and the ambition to build something special. You may already be a General Manager looking for a new challenge, or an experienced Assistant Manager, Deputy Manager or Operations Manager ready to take that next step. You'll ideally have management experience within hospitality, restaurants, bars, leisure or entertainment, and be comfortable leading a customer-facing operation in a fast-paced environment.
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You’ll also bring:
- Experience leading hospitality, leisure or entertainment teams
- Restaurant, bar and/or leisure management experience
- Commercial awareness and an understanding of P&L, budgets or venue performance
- A track record of driving sales, service and performance
- Strong recruitment, coaching and team development skills
- A hands-on, lead-from-the-front approach
- Energy, enthusiasm and passion
- Creativity and plenty of ideas
- The ability to set and maintain high standards
- Excellent communication skills
- A genuine passion for the customer experience
- The ambition to take ownership and make the role your own
For the right person, this is more than just a General Manager position – it’s an opportunity to take the next step in your career and help build something from the ground up.
If you’re an experienced hospitality manager ready to step up, or an established General Manager looking for an exciting new challenge, we’d love to hear from you.
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