Soho House & Co
General Manager - Soho Beach House Canouan
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The Role
At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events, and amenities.
A successful General Manager will collaboratively partner with the Executive Chef, Head of Operations, and COO to develop strategic business objectives and goals that result in optimizing the business's performance and profitability.
Main Duties
- Influential leader and strategic business partner to internal and external stakeholders by assessing business objectives and delivering an elevated, approachable, and profitable experience that is consistent and regularly assessed for improvement and innovation.
- Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedures, and creating an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government, and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities.
- Oversee the creation, collaboration of regional properties (if applicable), execution, and planning of any "big moment" such as winter roof conversions, Halloween, offsite festivals within the region to ensure a smooth, profitable experience for our members, guests, and staff.
- Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, and Finance.
- Performs other duties as assigned by supervisor/manager.
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Required Skills/Qualifications
- At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations.
- Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.
- Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development, and success planning.
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top-quality experiences through food and drink.
- A creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable.
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.
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Why Work With Us
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Additional Benefits
- Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund, and life insurance coverage.
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's, and events. Available to all.
- Team Meal: Whilst on duty, you will be provided with a substantial meal free of charge.
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