itsu
General Manager
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We are itsu
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
This is the job
As a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars, People, Hospitality, Quality, and Profitability.
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People
Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
Hospitality
Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
Quality
You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.
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Profitability
Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximize profitability, working closely with your management team to achieve these goals.
You put people at the heart of everything you do by displaying the 4 itsu qualities:
- I take pride [in what I do]
- I genuinely care [for people]
- I want to grow [myself & others]
- I build trust [around me]
Just like you, we are very passionate about sustainability, please check our sustainability milestones here.
No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.
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Jessica, London
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