General Manager, UK-EU

2. Referral and Implementation Partner Network

• Activate and grow our established network of referral and implementation partners - a key distribution channel that you will inherit and develop.
• Build a structured partner programme with clear tiers, enablement, co-sell motions, and pipeline visibility.
• Identify and onboard new referral partners - nonprofit consultancies, event management firms, and digital agencies serving the sector.
• A well-activated partner network is one of the highest-leverage growth mechanisms available to you. Invest in it accordingly.

3. Client retention, relationships and escalation support

• Working both regionally and globally with CS, deliver a targeted and scaled customer success approach with a strategy leveraging the best systems to drive product adoption, retention and portfolio preference and growth.
• Build and maintain strong senior relationships across the customer base, particularly with enterprise tier organisations running major fundraising programmes.
• Serve as the senior point of escalation for key UK-EU clients when issues arise, working with our CS, Product, and Solutions teams to ensure fast client communication and effective resolutions.
• Participate in strategic account reviews with key customers in partnership with the CS team, contributing a commercial and strategic perspective on account health and growth opportunities.
• Act as a visible, trusted presence for customers at industry events and in the market, reinforcing confidence in Funraisin as a long-term partner.
• Foster relationships with complementary industry partners, including nonprofit consultancies, event agencies, and sector technology providers, to build a referral ecosystem that drives inbound prospecting and mutual pipeline development.

4. Team Building and Operational Excellence

• Lead the UKLT weekly meetings and support wherever the business needs to maintain overall regional health.
• Lead and conduct UK-EU Team Quarterly Business Reviews to ensure the wider team remain connected to the overall direction, performance and where they can help
• Step into an experienced team with strong sector credentials - people who have come from industry-leading software companies, consulting backgrounds and world leading charities, and who bring deep knowledge of the nonprofit tech and fundraising landscape.
• Work with the CRO to define the future UK-EU org structure that enables the next stage of efficient growth - building on the existing Sales foundation, and working in close partnership with the CS function, empowering the team you inherit, and adding capability in a way that is strategic and tied to a clear commercial plan.
• Champion a high-performing, inclusive team culture that reflects Funraisin's values - collaborative, optimistic, and genuinely passionate about nonprofit impact.
• Drive operational efficiency across the UK-EU function using modern tooling: AI-assisted reporting, automated pipeline management, GTM intelligence platforms, and scalable workflows that allow the team to do more with confidence.
• Be an active voice in global leadership discussions - UK-EU market context and customer feedback should flow into product and company strategy.
• Serve as the direct line manager for a number of UK-EU based team members - providing clear direction, regular 1:1s, and the day-to-day leadership that enables people to do their best work.
• Support the career development and day-to-day wellbeing of your direct reports - including performance conversations, ad hoc HR and employment matters, and ensuring team members feel supported, seen, and set up to grow within the business.
• Manage the day-to-day operational rhythm of the UK-EU function - keeping the entire regional team coordinated, unblocked, and focused on the right priorities across sales, CS partner activities and day-to-day collaboration with other functional teams.

5. Market Presence and Category Leadership

• Be the face of Funraisin in UK-EU.
• Build relationships with sector influencers, consultants, and decision-makers at leading nonprofits across health, community, and cause-based fundraising.
• Represent Funraisin's technology differentiation - through the lens of outcomes: more raised, better donor experiences, and measurable campaign performance.
• Contribute to Funraisin's thought leadership and brand in the UK-EU market, helping position us as the platform that helps nonprofits perform at their best.
• Represent Funraisin at appropriate industry conferences and within sector community groups

About You

We are looking for someone who brings deep sector knowledge, genuine commercial instincts, and the kind of energy that elevates the people around them. The right person for this role is ambitious but collaborative - someone who wants to build something, not just manage something.

Experience and Background

• 8–12+ years in B2B technology - with meaningful experience in the nonprofit sector, ideally across Sales, Customer Success, or technology consulting roles
• A track record of growing revenue in a SaaS environment - whether through new logo acquisition, expansion, or both - and a clear understanding of what drives retention and long-term customer value
• Experience working with enterprise nonprofit organisations - particularly those running peer-to-peer, event-based, or digital fundraising programmes
• Familiarity with the UK-EU nonprofit technology landscape, including the platforms and vendors that the sector relies on
• Experience building or managing a partner or referral channel - from early-stage activation through to a structured, productive programme
• A history of managing or mentoring others, even in informal or cross-functional settings, with a genuine interest in developing people
• Comfortable operating in a scaling, globally distributed company where autonomy and accountability go hand in hand

Technical Aptitude

• A technical background is an advantage but not a prerequisite. What matters more is comfort working alongside technical teams - understanding customer implementation needs, contributing to product conversations, and advocating for customers during technical escalations.
• Experience with modern GTM and operational tooling: CRM platforms, sales intelligence tools, customer health dashboards, and AI-assisted workflows for reporting, outreach, and internal efficiency.
• Ability to interrogate data, build business cases, and present insights clearly to customers, internal stakeholders, and leadership.