Grind is a Hospitality Company that Lives in London

Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food, and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging, or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Role Overview

As General Manager, we expect you to be the one to lead the team, drive service and sales, and be the constant face of energy and passion in the truck! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold Grind standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos and drive sales through the training of all staff.

Key Responsibilities

• Successfully run a high volume & fast-paced coffee shop in line with Grind standards
• Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
• Effectively lead a team of up to 3-8 employees
• Generate and complete weekly rotas to support payroll
• Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
• Strategically manage and meet budgets & business targets
• Provide ongoing training & developing programs to all team members
• Hire and onboard all new site employees into the business
• Implement effective staff initiatives and strategies (to improve retention and team engagement)
• Motivate all staff and project a positive attitude at all times.
• Ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.
• Display a smart and professional appearance, representing the company in a positive manner
• Undertake regular team meetings and participate in necessary Management meetings