General Manager - Vignette Collection Canary Riverside Plaza London

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a General Manager to join our team at Vignette Riverside Plaza, Canary Wharf, London.

In this role, you’ll lead a 142-room luxury riverside hotel as it joins Vignette Collection, establishing it as a flagship for the brand in the UK. You’ll set the standard for service, build and inspire a new leadership team and drive the commercial performance of a hotel with views across the Thames and the London skyline, moments from Canary Wharf’s financial district.

Key Responsibilities

• Lead all aspects of hotel operations across 142 rooms and suites, three food and beverage outlets, five event spaces and leisure facilities including a 20-metre pool, spa and gym.
• Lead the hotel’s transition to Vignette Collection, bringing the brand to life while keeping disruption to guests to a minimum during upgrade works.
• Recruit, develop and lead a high-performing Executive Committee, and build a stable, engaged team across the hotel.
• Deliver consistently high-end luxury service for senior executives, international travellers and high-profile guests who value discretion.
• Own the commercial strategy, growing occupancy, rate and revenue across rooms, food and beverage, and events.
• Win and negotiate significant corporate business with business bookers and agents, and grow repeat meetings and events business.
• Embed our loyalty programme to drive direct and repeat stays.
• Build a trusted, transparent partnership with the hotel’s owners, keeping them closely informed on progress and performance.
• Represent the hotel within the Canary Wharf business community and the wider London market.