MAGMAS
General Manager - Watford, Hertfordshire
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Job Description
Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a club manager to join our growing team.
Are you a sales focused manager with at least 3 years experience in a management role.
Description
The General Manager position is a high-profile leadership position that is responsible for the gym's overall direction, coordination, operation, and success.
The General Manager will ensure the Gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention.
The General Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations.
As the Gym Manager at NRG Gym, you'll be at the helm of a thriving fitness community, responsible for recruitment, training, and leading a high-performance team. With your extensive understanding of sales and passion for operational excellence, you will drive the success of your club, ensuring members enjoy a world-class fitness experience every day.
- Manage membership acquisition and retention, revenue and expenses on a daily basis.
- Manage financial budgets with planning, forecasting, and revenue generation from various club needs.
- Review monthly reports for club revenue reconciliation, non-revenue.
- Calculate rotas to payroll monthly.
- Member & Team Member Relations: Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment.
- Manage a team of Personal trainers and staff.
- Provide exceptional customer service by assisting members with their suggestions and concerns.
- Perform a daily walkthrough to ensure that all areas of the club are clean, tidy, and safe.
- Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times.
- Authorize all employee status changes, new hires, and terminations.
- Develop appropriate succession plans.
- Attend weekly calls and live meetings monthly.
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Qualifications & Experience
- Proven & successful management experience within the Leisure Industry, with a focus on fitness operations.
- Reps Level Three Personal trainer qualification.
- 3+ years’ experience in fitness, Leisure hospitality, or retail industries.
- Experience providing customer service and dealing with customer concerns.
- Sales or fitness management experience highly preferred.
- Track record of success in a performance-driven work and sales culture.
- Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance.
Knowledge, Skills, and Abilities
- Experience interviewing and hiring department managers and front line team members.
- Excellent supervisory, interpersonal communication, and time management skills.
- Decision making, problem solving, strategic planning, and data analysis skills.
- Proven conflict management skills.
- Knowledge of standard office procedures and computer software.
- Excellent customer service skills.
- Ability to build relationships with members.
- Excellent verbal and written communication skills.
- Ability to effectively multi-task with tight deadlines both independently and within a team environment.
- Ability to define problems, collect and analyse data, establish facts, draw valid conclusions, and recommend solutions.
- Ability to effectively build teams.
- Ability to make decisions easily and quickly.
- Excellent supervisory, presentation, and time management skills.
- Knowledge and passion for the health and fitness industry.
- Knowledge of profit and loss statements.
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Due to the high number of applications which we regularly receive, regrettably we only respond to successful candidates.
What We Offer
- A dynamic, fast-paced work environment where you can make a real impact.
- Highly competitive salary along with a bonus structure.
- Opportunities for personal growth, with ongoing development and career advancement.
- A collaborative team culture dedicated to achieving success and delivering exceptional service to our members.
Job Type
Full-time
Benefits
- Cycle to work scheme
- Gym membership
- On-site parking
Application question(s)
Please submit a covering letter
Experience
- gym management: 1 year (required)
Licence/Certification
- Level 3 Personal Trainer (required)
Work Location
In person
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