Westfield Health
GENERAL MANAGER – WELLBEING SERVICES
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Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
GENERAL MANAGER – WELLBEING SERVICES
Navigate the unknown as a ROVA Experience Specialist
Wellbeing doesn’t manage itself, it takes someone who can lead the team, own the room, and keep pushing the offer forward.
You’ll be the main point of contact on site, overseeing the day-to-day running of our wellbeing facilities, from Active Space to the treatment room and beyond. You’ll lead a multidisciplinary team, keep standards high across every service, and make sure the offer keeps evolving through a research-based wellbeing programme.
Working closely with the Account Manager, you’ll balance the day-to-day reality of running the estate with a longer view, spotting opportunities, shaping new services, and promoting what’s on offer to employees and stakeholders alike. It’s a hands-on role for someone confident enough to lead a team and outgoing enough to bring people along with the vision.
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THE ROLE
- Location: London (national travel across sites may be required)
- Language Requirements: Fluent English
- Salary: Up to £40,000 per annum dependent on experience
- Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
- Contract Type: Permanent, Full Time, Monday to Friday.
- Closing Date: 30th August 2026
WHAT YOU BRING
- Bachelor's degree in Sports Management, Physical Education, Health & Wellness, or a related field.
- Relevant professional certification (e.g. personal trainer, fitness instructor).
- NEBOSH, IOSH, CMIOSH, or an equivalent health & safety qualification.
- 2+ years' experience in health club management or corporate wellbeing operations.
- A confident, hands-on leader who can run and motivate a multidisciplinary team, with sharp organisational and decision-making instincts.
- A clear communicator who can engage a diverse audience and build strong relationships across the business.
- A creative approach to programme development, paired with a genuine commitment to customer experience.
- Comfortable managing budgets and financial planning, with a solid understanding of health & safety regulations.
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DUTIES AND RESPONSIBILITIES
01 Facility & Site Operations
- Oversee the maintenance and operation of onsite wellbeing facilities across the estate, managing both on-site and remote teams and stakeholders.
- Coordinate scheduling and services to ensure every facility is used to its full potential.
02 Team Leadership
- Recruit, train, and manage a multidisciplinary team across all facilities.
03 Member & Stakeholder Relations
- Build strong relationships with participants and stakeholders through effective communication and collaboration.
04 Community & Engagement
- Organise employee events and collaborative initiatives with relevant stakeholders across the business.
05 Commercial & Compliance
- Monitor expenditure and ensure the operation remains financially sound.
- Develop and implement health & safety protocols and emergency procedures.
WHAT HAPPENS NEXT
- The Hiring Manager will review your application.
- You will have a formal interview.
- Offer made.
- ID and HR Checks.
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