Flip Out UK
General Manager
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Company Description
Flip Out began in Australia in 2012 and has evolved from a trampoline park into a multi-activity adventure centre, now featuring inflatables that create a half-day indoor theme park experience. The brand has expanded internationally to over 85 centres worldwide, with 25 currently operating in the UK. Flip Out operates as a global franchise, with the UK Master Franchise actively partnering with operators who want to join a fun, fast-growing leisure brand. Staff are encouraged to be part of a supportive, energetic community focused on safe, memorable experiences for guests of all ages.
Role Description
This is a full-time, on-site General Manager role based in Livingston. The General Manager is responsible for the overall performance of the park, including day-to-day operations, staff leadership, customer experience, health and safety compliance, and financial management.
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Key Responsibilities include:
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- Overseeing opening and closing procedures
- Managing staffing levels and rotas
- Coaching and supporting team leaders
- Ensuring all activities run safely and efficiently
- Monitoring budgets, controlling costs
- Managing local marketing initiatives
- Analysing performance metrics to drive revenue and profitability
- Building strong relationships with guests
- Handling escalated customer issues
- Maintaining a clean, engaging environment that reflects Flip Out’s brand standards
Qualifications
- Experience in general management within leisure, hospitality, retail, or a similar customer-focused environment.
- Strong people management skills, including team leadership, coaching, performance management, and rota planning.
- Proficiency in basic financial and commercial skills, such as budgeting, forecasting, cost control, and KPI tracking.
- Customer service and communication skills to handle enquiries, resolve issues, and maintain positive guest relationships.
- Health and safety awareness, with the ability to implement and monitor safety procedures in an active environment.
- Ability to work on-site in Livingston with a flexible schedule, including weekends, school holidays, and peak trading times.
- Organisational and problem-solving skills to manage multiple priorities and respond effectively to operational challenges.
- Previous experience in franchise or multi-site environments is beneficial, as is experience in family entertainment or activity centres.
- Relevant qualifications in business, management, leisure, or hospitality are an advantage, but equivalent experience is also valued.
- Full weekend and School Holiday availability
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