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General Manager
Kioku by Endo
Join Our Team at Kioku by Endo
Are you an inspiring hospitality leader who wants to take genuine ownership of an exceptional restaurant? Are you passionate about people, committed to outstanding guest experiences and energised by bringing a whole team together behind one shared vision?
Kioku by Endo is looking for a General Manager who will love the restaurant as much as we do—someone who wants to step in, lead with passion and make a meaningful impact on our guests, our people and the continued success of the business.
About Us
Kioku by Endo is more than a restaurant—it is an experience inspired by Japanese culture, memories and craftsmanship.
Located within The OWO, with panoramic views across Whitehall and Trafalgar Square, Kioku brings together exceptional food, thoughtful hospitality and a beautiful setting to create memorable experiences for every guest.
The Role
As General Manager, you will take overall responsibility for the leadership and day-to-day operation of Kioku by Endo.
We are looking for a visible, hands-on leader who understands that every part of the restaurant contributes to its success. You will bring the kitchen, restaurant, bar and support teams together, creating a culture where everyone feels valued, respected and responsible for delivering an exceptional experience.
You will lead from the floor and by example. You will know your people, understand your guests and take pride in every detail of the restaurant. You will balance warmth and care with strong commercial awareness, clear standards and operational discipline.
This is an opportunity for someone who wants to truly make the site their own—building a strong team, protecting the identity of Kioku and leading the restaurant into its next chapter with energy, passion and purpose.
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Key Responsibilities
- Take full ownership of the restaurant’s people, performance, culture and guest experience.
- Provide visible, hands-on leadership across all areas of the operation.
- Bring the whole restaurant together as one team, encouraging collaboration between front of house, kitchen, bar and support functions.
- Lead by example and create a culture built on respect, accountability, care and shared success.
- Recruit, develop, coach and retain an engaged, high-performing team.
- Ensure every guest receives warm, thoughtful and consistently exceptional hospitality.
- Maintain the highest standards of service, presentation and operational excellence.
- Build strong relationships with guests, colleagues, suppliers and business partners.
- Take responsibility for budgets, labour management, revenue, costs and overall commercial performance.
- Identify opportunities to strengthen the guest journey, develop the team and grow the business.
- Work closely with the senior leadership and culinary teams while confidently leading the restaurant at site level.
- Ensure all operational, licensing, health and safety, and compliance requirements are consistently maintained.
What We’re Looking For
- Proven experience as a General Manager or senior hospitality leader within a premium, luxury or fine-dining environment.
- A genuine people person who builds trust, connects naturally with others and creates a strong sense of belonging.
- A passionate and present leader who is comfortable being on the floor and leading from the front.
- Someone who understands that a successful restaurant is one team—not separate departments.
- The ability to inspire, coach and develop people while maintaining clear expectations and accountability.
- A strong commercial mindset and confidence in managing budgets, labour, costs and revenue.
- Exceptional attention to detail and an unwavering commitment to quality.
- Natural warmth, emotional intelligence and excellent communication skills.
- The ability to remain calm, adaptable and solutions-focused in a fast-paced environment.
- A leader who will take pride in Kioku, embrace its identity and treat its success as their own.
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What We Offer
- Shared service charge, rewarding teamwork and collective success.
- Fresh, balanced team meals prepared by our chefs.
- 50% discount on food and beverages across participating Creative Restaurant Group venues.
- Tailored training, coaching and professional development.
- A paid day off for your birthday.
- Annual Christmas party.
- Employee referral bonuses.
- Wagestream access to earned pay.
- 28 days of paid holiday.
- A vibrant workplace culture built on respect, passion, creativity and collaboration.
- The opportunity to lead an exceptional restaurant and shape the next stage of its journey.
How to Apply
If you are an inspiring, hands-on leader who believes that exceptional hospitality begins with exceptional people, we would love to hear from you.
This is an opportunity to lead a remarkable restaurant, bring talented people together and create something that both guests and team members are proud to be part of.
Apply now and begin your journey with Kioku by Endo.
At Kioku by Endo, we are more than colleagues—we are one team, united by our shared love of hospitality, artistry and excellence.
Please note: Applicants must have the legal right to work in the UK without corporate sponsorship.
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