Betsi Cadwaladr University Health Board
General Porter
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Job Overview
Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity, etc.
The porter will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines, etc., whilst ensuring that other tasks such as delivery of meal trolleys, linen, goods, and mail are carried out in a timely manner.
Whilst many of the tasks are generally routine, the daily functioning of the service may be unpredictable, therefore a flexible approach is essential, and the post holder will be expected to use their own initiative.
Main Duties of the Job
- Carry out duties as part of a team and individually to support the services within BCU
- Collect waste from all areas of the site
- Transport patients to wards and departments
- Transport meal trolleys
- Be able to communicate well and follow instructions given from management
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The duties include shift work, working days, nights, weekends, and Bank Holidays.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Good standard of secondary education
Desirable criteria
- NVQ level Two in Customer Service
Experience
Essential criteria
- Able to demonstrate good communication skills, being able to communicate sensitively with patients and their families often in difficult circumstances
- Able to demonstrate tact and diplomacy when working with others
Desirable criteria
- Experience in a similar post
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