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What You Need to Demonstrate When You Apply

To be considered for this role, here are the skills/experience we’re looking for:

Essential Criteria

1. Good spoken and written communication skills.
2. Basic digital skills including the ability to use the internet and email.
3. Basic numeracy and literacy skills.
4. Experience of working under minimal direct supervision, as well as in a team.
5. Experience of managing time to meet deadlines.
6. Ability to follow instructions, spoken or written, accurately.
7. Evidence of ability to undertake basic DIY tasks.
8. Good attention to detail.

Desirable Criteria

1. Ability to follow health and safety guidelines.
2. Health and Safety compliance knowledge.
3. Experience of working in a buildings or estates service.
4. Experience of portable appliance testing (PAT).
5. Experience of working in, or with, a higher education institution.
6. Hold a full UK driving licence.

How to Apply

We prefer to receive applications online. When you apply, you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to Contact for More Information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Stephanie Rolfe, stephanie.j.rolfe@durham.ac.uk or Abbie Bell, abbie.pringle@durham.ac.uk would be happy to speak to you.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Provide an excellent, responsive service to our students, colleagues, and anyone else you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training and documented service procedures).
• Look after yourself and others by following health and safety regulations including correctly wearing any protective clothing or equipment provided e.g. safety shoes, being aware of any hazards and risks, and reporting any incidents.
• Learn and apply strict guidelines and risk assessments to ensure safe, secure practices when working in different environments.
• Learn and apply strict procedures and guidelines to ensure compliance with regulations for all activities.
• Carry out DIY tasks that may require specialist skills and may be physically demanding.
• Clean and look after specialist equipment and tools, when necessary.
• Use a range of equipment, tools, resources, and digital services, to complete basis maintenance/minor DIY, portering, or security duties, where necessary.

Teamwork

• Help and cooperate with the rest of your team.
• Help colleagues and contractors, when required, with other key activities undertaken within your service, for example, the security, safety, maintenance, and upkeep of buildings, equipment, and facilities.
• Help to move, set-up, and dismantle any specialist equipment and tools, under supervision.
• Learn new skills and practices from more experienced colleagues.
• Bring any problems to the attention of more senior colleagues.
• Adopt and promote a flexible approach to working, and be willing to cover absences, when given reasonable notice, including evenings and weekends, as business demands.

Communication/Personal

• Contribute to equality, diversity, and inclusion and the University’s values.
• Respond to routine requests for information.
• Use digital devices and apps (such as email) to communicate with students, colleagues, and anyone else you come across as part of your role.
• The role will require an element of physical manual handling, which can include lifting and transporting equipment and deliveries.
• Any other reasonable duties.

Please note that in submitting your application, Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Job Applicants/Potential Job Applicants - Privacy Notice which provides information on the collation, storing, and use of data.

When appointing to this role, the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website.

Version 07-2026