Citizens Advice
Generalist Adviser
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
How we use cookies to help you
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
- see what help people need most, so we can make our site better
- help us campaign for changes that make things fairer for everyone
- let you watch videos on the site
Find out more about how we use cookies and keep your data safe.
Tell us if you want to accept or reject additional cookies. If you don’t make a choice, some additional cookies will be turned on by default.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Hours
Full Time (37 hours per week) - part time considered
Location
Ipswich – Office based
Salary
£ 24,454
Working as an Adviser with Citizens Advice
Offers the opportunity to make a meaningful difference to people’s lives at times when they most need support. We are seeking an enthusiastic and well-organised individual to join our Generalist Core Advice Team, supporting the local community from our Tower Street offices. With increasing demand for our services, this role is key to strengthening our capacity and working alongside our volunteer workforce.
You will act as the first point of contact for clients, providing advice face to face, over the telephone, and via email. Using strong listening and questioning skills, you will understand clients’ situations and provide appropriate advice, either through direct support, signposting, or arranging referrals and specialist appointments. This is a busy, front-line role requiring a calm, empathetic, and non-judgmental approach, along with the ability to be flexible and agile according to the needs to our clients as well as being methodical, organised and accurately recording information on our Case Management System.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Following induction, you will begin as a First Contact Adviser, identifying immediate needs and directing clients appropriately. With training and experience, you will progress to a Generalist Adviser role, delivering more in-depth advice, and will work flexibly across both roles as required. We are looking for someone who is proactive, detail-oriented, and a strong team player, and we would also consider applicants with the potential to develop into the role through a supported trainee pathway.
To apply
To apply to join our dynamic team, please request an application form from admin@ipswichcab.org.uk.
If you want to chat about the role further, you can contact the Chief Operating Officer by emailing Margaret.vane@ipswichcab.org.uk or telephoning 01473 219772.
Closing date
9am Monday 19th October 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location