Citizens Advice
Generalist Outreach Adviser
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Job Description
Salary: 28,774.57 FTE
Hours: 37 per week, part-time roles/job share also available
Deadline: 23rd October 2026
Interview Date: 27th October 2026
Responsible to: Operations and Outreach Manager
Role Purpose
The main aim of the post is to provide high-quality advice and support for people in the York and District area. The successful applicant will provide a generalist advice service, including benefits casework, to clients within community venues across York using mixed channels - in-person, over the phone, or by email. The service will comply with General Help Quality Mark standards and will be delivered within the aims, policies, and principles of the Citizens Advice Service.
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Note: This job involves work with vulnerable clients and therefore Disclosure and Barring Service (DBS) check is required for all successful applicants.
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For more information, or if you’d like to discuss the position informally first, including potential part-time working, please contact admin.team@cayork.org.
To request a full job description and application form, please email admin.team@cayork.org.
Job Type: Full-time
Work Location: In person
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