Sanderson
Genesys Cloud Engineer
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Genesys Cloud Engineer
Cardiff - 1x a month
6-month initial contract with scope to extend
Excellent day rates
Umbrella engagement
I'm currently partnering with a leading organisation seeking a hands-on Genesys Cloud Engineer to design, deliver and support modern contact centre solutions.
Key Skills & Experience:
- Proven track record designing and building Genesys Cloud Architect flows across voice, email and messaging channels
- Experience developing APIs and integrating third-party tools and services
- Strong understanding of REST APIs and web services
- Knowledge of IP telephony, Genesys Cloud Edge devices and SIP trunking
- Ability to diagnose and resolve complex technical issues, including analysing SIP traces
- Basic understanding of Terraform and Genesys CX as Code
- Experience with omnichannel contact centre solutions
- Knowledge of AI and automation capabilities within Genesys Cloud
- Experience integrating Genesys Cloud with third-party systems
- Understanding of cloud infrastructure and security best practices
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