Diamonds Factory
German-Speaking E-commerce Trading Executive (DACH)
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German-Speaking E-commerce Trading Executive (DACH) - Luxury Jewellery
Location: London (Hybrid – 3 days in office, 2 days WFH)
Language: Fluent German & English
About Diamonds Factory
Diamonds Factory is part of Neve Jewels Group, a UK-based digital-first luxury jewellery company redefining modern luxury. With over 15 years in the industry, we craft made-to-order jewellery that celebrates life’s milestones — ethically, sustainably, and beautifully.
We’re fast-growing, innovative, and proud to deliver a premium experience to customers around the globe.
About the Role
We’re looking for a German-speaking E-commerce Executive to manage and grow our German websites. Reporting to the Global E-commerce Manager, you’ll support online trading, content localisation, and performance analysis to drive growth and elevate the customer experience.
How you'll contribute:
- Manage the day-to-day operations of the German e-commerce site, including promotions, product listings, SEO, and translations.
- Support trading plans to improve revenue and conversion across the DACH region.
- Monitor KPIs (traffic, conversion, AOV, sales) using GA4 and Hotjar, providing actionable insights.
- Translate and adapt content, product descriptions, and campaigns into fluent German, ensuring accuracy and brand alignment.
- Partner with digital marketing teams on SEO, paid media, and email campaigns tailored to the German market.
- Identify and implement UX and checkout improvements to enhance the customer journey.
- Benchmark competitor activity to uncover growth opportunities.
- Collaborate with customer service to ensure a seamless experience for German-speaking customers.
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What we're looking for:
- Fluent in German and English (written and spoken).
- Experience in e-commerce trading or digital marketing, ideally within luxury, fashion, or retail.
- Understanding of German online consumer behaviour and market trends.
- Proficient with CMS/e-commerce platforms (Shopify, Magento, or similar) and Google Analytics.
- Knowledge of SEO and digital marketing principles.
- Analytical, detail-oriented, and highly organised.
- Excellent communicator who enjoys collaborating across teams.
- Must have the right to work in the UK – unfortunately, we are unable to provide visa sponsorship.
Why You’ll Love Working Here
- Hybrid working: 3 days in Hatton Garden office, 2 days WFH
- Flexible start/end times
- 25 days annual leave + bank holidays, plus your birthday off
- Private healthcare via Vitality and wellness benefits
- Perkbox access for discounts, rewards, and well-being
- Work in a fast-growing, innovative luxury brand where your ideas matter
- Enhanced maternity and paternity leave entitlements
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Next steps
If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going.
Please bear with us, we do receive a large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted.
We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply.
Our Commitment to Diversity & Inclusion
At Diamonds Factory, we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.
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