Pembrook Resourcing
(GH13) Service Advisor
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SERVICE ADVISOR
ABINGDON | £30,000–£34,000 BASIC | OTE CIRCA £42,000 | 1 IN 3 SATURDAY MORNINGS
A strong Service Advisor opportunity in Abingdon with a competitive basic salary, circa £42,000 OTE and a manageable 1-in-3 Saturday morning rota.
THE OPPORTUNITY
Join a busy automotive aftersales operation in Abingdon in a customer-facing role at the centre of the service department.
The basic salary is £30,000–£34,000 depending on experience, with OTE circa £42,000 and a 1-in-3 Saturday morning rota.
It should suit an experienced automotive Service Advisor who is comfortable managing customers, coordinating with the workshop and keeping the service process moving throughout the day.
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THE ROLE
- Welcome customers and manage their service and repair requirements.
- Book work into the workshop and coordinate with the technical team.
- Keep customers updated on progress and any additional work required.
- Support invoicing and completion of the customer handover.
- Discuss additional work and service requirements where appropriate.
- Handle customer queries or complaints and help resolve issues effectively.
YOU’LL NEED
WHAT WE’RE LOOKING FOR
- Previous automotive aftersales experience in a Service Advisor or closely related customer-facing role.
- Experience coordinating between customers and the workshop.
- Confidence managing service bookings, progress updates and day-to-day customer communication.
- Good organisation in a busy aftersales environment.
- Experience using a dealer management system or similar automotive system.
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THE PEMBROOK DIFFERENCE
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