Pembrook Resourcing
(GH14) Service Advisor
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SERVICE ADVISOR
KIDLINGTON | £30,000–£34,000 BASIC | OTE CIRCA £42,000 | 1 IN 3 SATURDAY MORNINGS
A busy Service Advisor opportunity for someone who is comfortable handling volume, managing customers and keeping a fast-moving aftersales operation organised.
THE OPPORTUNITY
Join the Kidlington branch in a customer-facing Service Advisor role within a busy automotive aftersales environment.
- The basic salary is £30,000–£34,000 depending on experience, with OTE circa £42,000 and a 1-in-3 Saturday morning rota.
- It should suit an experienced advisor who enjoys pace, is confident managing a high level of customer contact and can keep the service process moving smoothly throughout the day.
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THE ROLE
- Manage the customer journey from booking through to vehicle handover.
- Coordinate service and repair work with the workshop.
- Keep customers updated on progress and any additional work required.
- Manage the service diary and help keep workshop activity organised.
- Support invoicing, handovers and day-to-day aftersales administration.
- Discuss additional work and service requirements where appropriate.
WHAT WE’RE LOOKING FOR
You’ll Need
- Previous automotive aftersales experience in a Service Advisor or closely related role.
- Experience handling a busy customer workload and managing multiple jobs at the same time.
- Confidence coordinating between customers and the workshop.
- Experience managing bookings, diary activity and progress updates.
- The ability to communicate clearly with customers throughout the service process.
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THE PEMBROOK DIFFERENCE
If you apply, we’ll speak with you first. We’ll talk through the role, understand what matters to you and only take things further if it makes sense and you’re happy to proceed.
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