You Will be Responsible For

• Deliver an exceptional, friendly and engaging retail experience to every visitor.
• Actively engage and approach customers in the shop with a positive attitude.
• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.
• Operate the till/EPOS system accurately, including processing card payments.
• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.
• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.
• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.
• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.
• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.
• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.
• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
• Identify and proactively resolve minor operational issues where appropriate, escalating to the Manager on shift as required.
• Show a willingness to learn new skills adapting to the evolving needs of the attractions, including some Front of House work when needed.
• Work collaboratively with the wider Front of House team to create a seamless visitor experience.
• Develop a strong knowledge of the attraction to be able to confidently answer visitor questions and encourage exploration and engagement.
• Champion Wake The Tiger's values by delivering exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike.

This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate as part of the role.

You'll Bring the Following to Our Team

• Energy, enthusiasm, and great customer service
• Experience in retail
• Knowledge of POS and inventory systems
• Excellent time management skills
• Ability to multitask and remain calm under pressure
• Great interpersonal and communication skills
• Experience working in a fast-paced customer focused environment
• Ability to work evenings, weekends and public holidays

Desirable

• First aid trained
• Fire Marshal training
• Interest in sustainability and narrative merchandise
• Experience of working as a Front of House/Stewarding/Gift Shop team member in a fast-paced visitor attraction, hospitality or tourism & leisure environment

Diversity & Inclusion

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

GDPR

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