Payments, Accounts and Exception Management

• Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
• Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.

Risk, Controls and Operational Discipline

• Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
• Recognize and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
• Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.

AI Adoption, Data and Continuous Improvement

• Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
• Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
• Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.

Team and Global Collaboration

• Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
• Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
• Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

Skills and Experience

Basic Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
• Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
• Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
• Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
• Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.
• Ability to prioritize competing demands and remain effective in a fast-paced, evolving and globally coordinated environment.

Preferred Qualifications

• Experience supporting the launch, migration or scale-up of correspondent banking, cross-border payments or transaction banking capability.
• Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints and payment repair processes.
• Experience partnering across Product, Coverage, Engineering, Compliance and Operations in a global organization.
• Experience defining service metrics, performing root-cause analysis and converting insights into process or control improvements.
• Practical experience evaluating AI output quality, identifying suitable use cases and measuring adoption and benefits.

Success in the Role

• Consistent delivery against agreed service levels, quality standards and control requirements, supported by accurate and timely client communication.
• Clear end-to-end ownership of client-impacting matters reduced aged and repeat inquiries, and effective escalation through resolution.
• Readiness of the correspondent banking service model for launch and subsequent growth.
• Measurable and responsible adoption of approved AI and automation that improves service speed, quality, insight or capacity without weakening controls or human accountability.
• Trusted client partnerships, actionable feedback, high-quality procedures and management information, and consistent collaboration across the global service model.

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.