JPMorgan Chase & Co.
Global Banking Incident Communications Associate
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If you thrive in fast-moving environments and enjoy making ambiguity understandable, this is a high-impact opportunity.
As a Global Banking Incident Communications Associate in the Global Banking Operational Resiliency and Integration team, you will craft and deliver clear, timely, and accurate communications during technology and operational incidents. You will help us keep stakeholders informed, support client coverage teams with client-ready updates, and assist with responses to inquiries and escalations.
This role operates in a fast-paced, high-stakes environment that demands adaptability, strong problem-solving abilities, and exceptional communication skills.
Job Responsibilities
- Draft urgent, high-quality incident communications
- Translate complex technical and operational issues into clear and concise updates
- Partner with client-facing teams to prepare client-ready materials and identify actions to help mitigate client impact.
- Support responses to client inquiries and escalations during incidents
- Collaborate with legal, operations, service, product and technical teams to ensure all communications are accurate, concise, and easy to understand.
- Engage with stakeholders to align on messaging strategy, escalation posture, and client response approach.
- Provide regular updates throughout the incident lifecycle to keep stakeholders informed and aligned
- Escalate critical issues and risks to management as needed
- Drive process improvements through templates, playbooks, governance, and tooling enhancements
- Contribute to additional project priorities as capacity allows
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Required qualifications, capabilities and skills
- Experience in financial services, particularly in client service, Global Banking, or Treasury Services.
- Excellent written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences
- Ability to rapidly understand complex issues and communicate them clearly and accurately
- Ability to perform effectively in a fast-paced, high-pressure environment
Preferred qualifications, capabilities and skills
- Strong understanding of J.P. Morgan’s business model and organizational structure.
- Familiarity with J.P. Morgan’s products, with a preference for channel and payment solutions.
- Technical aptitude, including familiarity with production environments
- Familiarity with incident management processes
- Ability to manage multiple tasks, demonstrating prioritization and organization in high-pressure situations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
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