IQVIA
Global Client Services Manager – Headquarter Business
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Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Global Client Services Manager – Headquarter Business
The Global Client Enablement Lead is accountable for the execution, enablement, and day-to-day delivery of IQVIA’s commercial offerings. The role ensures that agreed commercial strategies are consistently operationalised, delivered, and experienced by clients through effective coordination across global, regional, and local teams.
Responsibilities
- Under some guidance, coordinates IQVIA sales, consulting, service, and business line activity to ensure that client needs are met by following an account plan to achieve IQVIA budget and client satisfaction targets.
- Represents IQVIA to the client and the client to IQVIA in all commercial service and sales related activity in close coordination with the Global Key Account Director (GKAD) and the broader Account Team.
- Manages multiple headquartered pharma accounts, depending on size and complexity.
- Builds client relationships across the client organization, from Business Insiders to Senior Executives.
- Resolves service issues escalations in coordination with service teams.
- Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality.
Client Services
- Leads and implements Headquarter initiated renewal contracts.
- Supports GKAD in developing a tactical and strategic understanding of the client’s business issues and recommends a compelling solution using appropriate IQVIA products and services.
- Coordinates business development and service activity with the GKAD, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets.
- Develops strategy for expanding scope of existing contracts and identifying new business and win back opportunities, with primary focus on IQVIA Commercial offerings.
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Requirements
- Degree in Life Science, Business Management or related field.
- Relevant sales or account management experience and/or solution sales management experience.
- Widespread knowledge of pharmaceutical industry, client account management and IQVIA information solutions/consulting services portfolio.
Skills
- Background in Client Services, Sales or Consulting.
- Several years of experience in the support of demanding clients or in marketing / sales (B2B) of complex Solutions and Services where your consultative skills were essential.
- Experience in the Pharmaceutical / Healthcare / Life Science Industry together with IQVIA data analysis is ideal. A background as Business Analyst / Market Research combined with an experience with end-to-end sales process from another industry could also be a good fit.
- Customer-focused with a sound analytical mindset and understanding with attention to details.
- Highly organized with experience in navigating in a complex matrix organization.
- Excellent communication and presentation skills.
- Drive and ambition to achieve and exceed set objectives.
- Excellent command of Excel and PowerPoint, additional data analysis tools are a plus.
- English fluency required, additional language preferred.
Place of Work
Europe
Why Join?
You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.
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We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
It's an exciting time to join and reimagine what's possible in healthcare.
Moving healthcare forward. Together.
IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
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