Uncommonly Good People
Global Customer Success Director
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⚡We are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, & Tech clients globally. We work with amazing, global, established, and hyper-growth digital businesses looking for exceptional talent.
⚡We are partnering with a MarTech company to find them an exceptional Customer Success Director to join their team in Singapore, Bangkok or Sydney. Yes, Singapore, Bangkok or Sydney! We need someone with UK and or US MarTech experience to lead this mid-sized team from Asia.
Let us share more details and then apply by clicking this link which will direct you to our portal (not a hole!)
🏢 About the Company
They are a MarTech platform at the forefront of ad verification. With a global client base spanning leading brands, agencies, and publishers, they are building an infrastructure that makes digital advertising safer, smarter, and more accountable. Their Singapore office serves as a regional hub across the Asia Pacific, and they are now looking for a senior leader to head up their Customer Success function.
🌏 The Role
This is a senior, people-facing leadership role responsible for the health and growth of the company's client portfolio across APAC. You will own the end-to-end customer success function, building scalable processes, managing senior client relationships, and driving retention and expansion across a complex, high-volume book of business.
You will lead a small but growing team and work cross-functionally with Sales, Product, and Data to ensure clients are realising value at every stage of the lifecycle. This is both a strategic and a hands-on role, you will need to roll up your sleeves while also setting the direction.
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🛠️ Core Responsibilities
Client Ownership & Retention
- Own the client portfolio across APAC, serving as the senior point of escalation for key accounts
- Build and maintain executive-level relationships with clients ranging from large independent agencies to global holding groups
- Lead QBRs, strategic reviews, and onboarding programmes across a broad and active book of business
- Drive retention, upsell, and cross-sell activity in partnership with the commercial team
Team & Operations Leadership
- Lead, mentor, and grow a team of Customer Success Managers across the region
- Design and implement scalable CS processes, playbooks, and frameworks that support a high volume of client accounts
- Set team KPIs and performance standards, ensuring consistent delivery across the function
- Act as the operational backbone of the CS organisation — identifying inefficiencies and building structure where it is needed
Cross-Functional Partnership
- Collaborate closely with Product and Data teams to translate client feedback into actionable product improvements
- Partner with Sales on new logo onboarding and the handover process from commercial to CS
- Represent the voice of the customer internally, championing client needs at a leadership level
🎯 Skills and Experience:
- 10+ years of experience in a customer-facing operations role, at a digital marketing platform, AdTech, or performance marketing environment.
- Prior experience managing a large portfolio of agency or brand clients — whether from a platform, network, or agency-side environment
- A background that includes exposure to paid search, paid social, programmatic, or related performance channels is strongly preferred. You must understand PMax and Meta to an expert level.
- Proven track record of leading or building Customer Success or Account Management teams
- Experience working in or with regional teams across APAC is highly advantageous
- Exceptional client relationship management skills — you are polished, proactive, and confident at senior levels
- Strong operational instincts — you know how to build processes and structure in a scaling environment
- Data-literate and commercially minded, with the ability to translate metrics into meaningful client narratives
- A natural team leader who develops talent and holds a high bar for quality
- Comfortable in a fast-paced, evolving environment where you will need to prioritise and adapt quickly
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🚀 You’ll Love This Role If…
- You have led operations at a digital marketing platform, performance agency, or ad network and are ready for a more senior, regional remit
- You thrive in managing a complex, multi-client environment and enjoy bringing structure to something that is growing fast
- You want to be part of a mission-driven team building something with genuine market impact
- You are looking for autonomy, ownership, and a seat at the table, somewhere totally new.
📍 Location: Singapore 🧑 💼 Job Level: Senior / Director ⏰ Schedule: Full-Time 📌 Work Setup: Onsite
✉️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.
☎️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus!
If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.
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