Hays
Global Design Lead- Core Skills
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Job Title: Global Design Lead – Core Skills
Reporting to:
Global Head of Learning
Base Location:
UK - must be able to work in a Hays office 5 days per fortnight
About Hays:
At Hays, we believe in being long-term partners to our people and customers. As a global leader in specialist recruitment and workforce solutions, we’re passionate about delivering exceptional outcomes and creating a best-in-class experience for our clients.
Role Purpose:
The Global Design Lead for Core Skills will design the foundational professional skills every Hays colleague needs to thrive, regardless of role, level, or market. This role builds the global capability framework for core skills such as communication, collaboration, digital fluency, problem-solving, commercial awareness, and personal/inter-personal effectiveness. These are the professional skills that enable everyone to work smarter, lead themselves effectively, and contribute to a high-performing culture at Hays.
This role turns those capabilities into practical, engaging, scalable learning experiences that elevate everyday performance across the business. Working closely with regional learning teams, business leaders, and the global Experiences team, the role holder ensures core skills learning is modern, relevant, and embedded into how people work, whilst ensuring that existing regional learning content is leveraged where relevant.
Key Responsibilities:
Define the Global Core Skills Capability Framework
- Identify the essential professional skills required for success at Hays.
- Build, curate and develop a global framework & development pathway covering skills such as:
- Communication & Influence (e.g., presenting with impact, stakeholder communication)
- Collaboration & Teaming (e.g., cross-functional working, virtual collaboration)
- Digital Fluency (e.g., productivity tools, data literacy, AI-assisted working)
- Problem-Solving & Critical Thinking
- Commercial Awareness (non-sales focused business acumen)
- Personal Effectiveness (e.g., time management, resilience, prioritisation)
- Customer & Service Excellence (for internal and external customers)
- Ensure these skills are clearly differentiated from consultant-specific capabilities such as business development, candidate sourcing, and client management.
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Design/Curate Digital First, Scalable, High-Impact Learning Experiences
- Design of global core skills, pathways, and digital learning journeys and content.
- Curate practical, actionable content that helps colleagues apply skills immediately in their day-to-day roles.
- Build blended learning experiences that combine digital modules, toolkits, workshops, and on-the-job digital practice.
Partner Across the Business
- Work with business leaders to understand capability needs across corporate functions (e.g., HR, Finance, Marketing, Technology as well as Operations).
- Collaborate with regional learning teams to understand local requirements, existing offering and curate/develop global solutions that land well locally and reflect cultural nuances.
Measure Impact and Drive Improvement
- Define success metrics for core skills development.
- Use data, learner insights, and performance outcomes to refine content.
- Demonstrate measurable improvements in capability and learner engagement.
- Ensure global consistency in design standards, tone, and learning experience for all learning content on core professional skills.
Innovate and Elevate the Core Skills Experience
- Bring fresh thinking and new formats to core skills learning.
- Explore microlearning, simulations, AI-enabled practice tools, and interactive digital content.
- Continuously evolve the global core skills curriculum to stay relevant and future-focused.
Skills and Experience:
- Experience in learning design, and of developing capability frameworks, or organisational development.
- Proven success designing scalable skills programmes for large or global organisations.
- Experience working with diverse stakeholders and influencing.
- Ability to translate broad skill areas into practical, actionable learning.
- Proficiency with digital learning tools and blended learning design.
- Creative, and learner-centric.
- Excellent communicator and collaborator.
- Strong stakeholder management and influencing capability.
- Curious, innovative, and committed to continuous improvement.
- Exhibits Hays Values behaviours.
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Our Culture:
At Hays, we encourage everyone to be:
- Be bold and curious: we are ambitious, push outside our comfort zone and experiment.
- Own the outcomes: we strive for performance, see things through & always act with integrity.
- Be better together: we support, celebrate and share with each other to create stronger outcomes for all.
- Champion the customer: we proactively partner with our customers to build better, profitable solutions.
What you will get in return:
- Culture built on rewarding success and the opportunity to influence your earning potential.
- Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development.
- Flexible hybrid working patterns.
- Opportunity to take your career globally.
- Incentives and rewards to recognise performance both locally, regionally and nationally.
- Broad range of employee wellbeing initiatives and benefits.
- Referral bonus scheme.
- Community of support networks from Hays Pride to Parents@Hays.
- Paid charity day for all employees #HaysHelps and working closely with charity partners.
At Hays, we know that diverse teams deliver better results, and that inclusion fuels our innovation. We’re committed to building a culture where different perspectives are embraced and where all of our people can flourish.
As an Equal Opportunities Employer, we see Diversity, Equity & Inclusion not just as the right thing to do but also as a business advantage. We welcome applicants from talented people of all backgrounds who want to grow with us & contribute to our shared success.
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