Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Digital & CRM Marketing Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Global Digital Marketing Executive for Dorchester Collection, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Free Workday Lunches in the form of a prepaid contactless card
• Rental deposit loan, season ticket loan and cycle to work scheme
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive retirement scheme

What you'll do

You'll love what you do and take pride in delighting our guests. In this role, you will:

• Be responsible for the execution and optimisation of global digital marketing activity across CRM, paid search, paid social and wider digital marketing channels, ensuring guests receive nothing but the best experience.
• Manage and maintain the global CRM communications calendar in collaboration with hotel marketing teams, ensuring campaigns are aligned with business priorities and commercial objectives.
• Act as the primary point of contact and liaison between the global team and hotel stakeholders for the coordination of campaign planning, content development and deployment schedules.
• Manage and execute all CRM campaigns through designated marketing platforms, including Microsoft Dynamics and SevenRooms, covering audience segmentation, campaign set-up, testing, deployment and quality assurance.
• Work closely with hotels on campaign content, targeting and creative development to deliver engaging and relevant guest communications.
• Monitor, analyse and report on CRM campaign performance, providing actionable insights and recommendations to improve engagement, conversion and commercial results.
• Coordinate the execution and optimisation of paid search and paid social campaigns in partnership with appointed agency partners, ensuring campaigns are delivered on time and within budget.
• Report on paid media performance, presenting key metrics, trends and recommendations to stakeholders and supporting ongoing optimisation efforts.
• Support the Global Digital Marketing Manager in the development and implementation of CRM innovation initiatives, including personalisation, automation and customer journey enhancements.
• Contribute to wider digital communication and customer experience projects, helping to identify opportunities to improve digital engagement across channels.
• Support the Global Head of Digital on strategic digital projects and initiatives, collaborating with internal and external stakeholders to drive the continued evolution of the digital marketing function.
• Embody and promote the company's values of Passion, Personality, Respect, Working Together and Creativity in all aspects of the role.