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Global Director, Mid-Market Onboarding
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Global Director, Mid-Market Onboarding
What Makes Us Unique
At Cloudbeds, we're not just building software; we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and scale their commercial strategy through a unified platform that integrates with hundreds of partners—all from a completely remote team.
Imagine working alongside global innovators to build AI-powered solutions that solve hospitality’s most persistent challenges. Since our founding in 2012, we’ve earned accolades like:
- "World’s Best Hotel PMS Solutions Provider"
- Deloitte’s Technology Fast 500 (2024)
- Hotelier TechAwards (2025: Best All-In-One Management System + Top 10 Places to Work)
We’re just getting started—are you?
The Opportunity: Global Director, Mid-Market Onboarding
You’ll own and scale Cloudbeds’ fastest-growing and most complex customer segment—mid-market properties. Drive an industry-leading onboarding experience from contract signature to go-live, adoption, and seamless transition to Account Management.
Key Responsibilities
- Lead a high-performing team (Onboarding Project Managers, experienced advisors) to deliver world-class frameworks, metrics, and repeatable best practices for complex deployments (25–100+ rooms, multi-properties).
- Own end-to-end outcomes: Monitor onboarding velocity, deployment quality, training completion, CSAT/NPS scores, and early-cycle retention.
- Build scalable frameworks: SOPs, configuration standards, and capacity planning to meet mid-market and enterprise client demands.
- Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management to ensure alignment between what’s sold and what’s delivered.
- Serve as a senior escalation point for complex or at-risk deployments, ensuring clean handoffs to Account Management.
- Drive continuous improvement: Test, adapt, and operationalize learnings with a data-driven approach.
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What Drives Our Success
The ideal candidate thrives in a high-accountability, self-directed, and collaboration-focused environment. Critical traits include: ✔ Strategic operated + hands-on execution: Granular attention to detail while scale-owning what’s next. ✔ Customer obsession: Unwavering commitment to transformation at scale—empowering mid-market teams to succeed. ✔ Culture leadership: Grow your team through clear expectations, performance standards, and perceived growth.
Why It Takes the Right Partner
Core Requirements
- 10+ years in hospitality tech or operations – prioritize customer onboarding/implementation experience.
- Team leadership (Hiring, coaching, distributed/remote teams).
- Project management expertise for multi-stakeholder deployments—probationary templates with customization in mind.
- Hospitality adjacency: Deep understanding of mid-market operations, PMS intricacies, or payments.
+1 Insider Advantages
- Primary languages: High proficiency in Spanish or Portuguese.
- Background: Direct PMS, SaaS sales enablement, hotel mgmt. companies, or scalability-stage deployment leadership.
- Bonus neat marketing: AI/ML, proptech, or sales enablement frameworks.
Get help with your application
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Why Cloudbeds?
- Mission-Centric Impact: You’re not just shipping software—you’re transforming the $1T hospitality economy.
- Remote-First, Global Play: Join a 650+ person team across 40+ nations. Build it your way while speaking 30+ languages—but unite emotionally with our focus on innovation at speed.
- Growth Mindset: Earn through rewards, travel, mentorship, and publicly recognized awards—because we toss out the "mid-level deadline" rulebook.
- Recognized Work Environment: We’re double-torus fast-grower, #1 team for culture, and increasingly a proud Equal Opportunity Employer.
** Awards Highlights**
- Best Overall Hotel PMS (2025)
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- közepowe (2025 – 2024)
- #1 Top Places to Work (Industry + People’s Choice)
- certification for Workplace Excellence (2024)
Ready to Write Your Deployment Story?
Apply here today: cloudbeds.com #LI-LM1 #EOE
Inclusion Proactively: Our Commitment Cloudbeds embraces all qualified diverse candidates. Associate needs queries (eg. ASL interpreters, accommodation considerations) at (858) 201-7832 or audio格兰多外英国 στην Κάνεigkeit Situations or circumstances that influence expenses as eligible. Teams and recruiters are not saglacetimeo baking for unauthorized assistance.amosary assistance. Institute recesses yet with the diversity and richness of embracing various backgrounds being recognized from foremost point.
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