IRIS Software Group
Global Director of Customer Solutions
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
🚀 Global Director of Customer Solutions | IRIS Software Group
📍 UK-based | Global remit
We’re looking for a Global Director of Customer Solutions to join IRIS Software Group and lead three critical customer-facing functions globally: Pre-Sales / Solutions, Bid Management and our SME Specialist teams.
This is a senior leadership opportunity with a difference. You’ll be directly involved in how we win, grow and retain some of our most important customers globally.
💼 What will you be doing?
- Lead and scale our global Pre-Sales, Bid Management and SME Specialist teams
- Connect Customer Solutions directly to revenue growth, win rates, deal size and retention
- Get involved in our most strategic, complex and high-value opportunities
- Raise the quality and consistency of demonstrations, solution design and technical qualification
- Lead our bid and proposal function across tenders, RFPs and complex commercial opportunities
- Develop our SME specialists as trusted advisors across Accountancy, HR, Payroll and Education
- Build scalable playbooks, processes, tooling and metrics
- Partner closely with Sales, Product, Customer Success and Marketing globally
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🔎 Who are we looking for?
We’re looking for an established leader from a B2B software or SaaS environment with experience leading Pre-Sales, Solutions Consulting, Bid/Proposal or specialist customer-facing teams. You’ll be commercially minded and able to demonstrate how your leadership has contributed to increased win rates, larger deals, revenue growth or customer retention.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a hands-on leadership role, so we’re looking for someone who enjoys being close to their teams, customers and major deals while still thinking strategically about how the function can scale globally.
💜 Why IRIS?
IRIS Software Group is one of the UK’s largest privately held software companies, supporting 100,000+ customers across 135 countries with solutions spanning Accountancy, HR, Payroll and Education.
This is a rare opportunity to shape how a global software business wins and retains customers, while building a Customer Solutions function with a clear and measurable impact on revenue. 🚀
📩 Interested? Apply today or reach out to our Talent Acquisition team for a confidential conversation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location