EyeSpy Recruitment - iGaming Specialists
Global Director of VIP
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Global Director of VIP | iGaming (Crypto-Native)
Own the VIP program end to end at one of the fastest-moving crypto-native iGaming operators in the market.
This isn't a "run the team" job. It's a build-the-function job.
You will own how the highest-value players in the business are talked to, upgraded, retained, and rewarded — across every channel, every shift, every market. The team is in place. The tooling is in place. What we need is a leader who can raise the bar on all of it: commercial judgement, coaching quality, communication standards, bonus discipline, segmentation logic, and cross-functional influence.
If you've run VIP or high-net-worth relationship books before — in iGaming, sportsbook, private banking, luxury, or another high-touch premium vertical — and you're ready to own a P&L-relevant function rather than manage a queue, read on.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll own
- The team. Performance, coaching, quality reviews, hiring, structure, shift design. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick.
- The commercial engine. Upgrade logic, segmentation, bonus-granting discipline, and the calculation frameworks your agents defend every offer against. No improvisation.
- The player experience. Consistency and context-awareness across email, live chat, WhatsApp, and Telegram — regardless of which agent picks up the conversation.
- The tooling stack. Real adoption, not lip service. The team uses what's in front of them, properly.
- The commercial narrative. You represent VIP to the exec team with judgement — flagging risk, defending margin, and shaping strategy alongside Monetisation and BI.
Who you are
- A commercial operator first — you understand the tradeoffs between hold, LTV, retention, and short-term margin, and you know when they conflict.
- A proven leader of people — you've built and coached VIP or HNW-facing teams, not just been the top individual on one.
- Fluent with dashboards and KPIs — not a data scientist, but nobody has to explain a cohort chart to you twice.
- Track record with high-value individuals — iGaming preferred, but private banking, luxury retail, concierge, or comparable high-touch premium client backgrounds welcome.
- iGaming or sportsbook experience strongly preferred.
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What's on offer
- Global remit. Real ownership. Genuine influence at the top table.
- A crypto-native operator moving faster than the market, with commercial ambition to match.
- Competitive base + performance-linked upside, benefits, and flexibility around location.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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