Mitie Cleaning & Hygiene Services
Global Events Monitoring Operator - EMEA
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Location: King's Cross, London
Reporting to: GSOC-EMEA Duty Shift Manager
Pattern: 4 on 4 off days and nights
Pay: £19.95ph
Global Events Monitoring Operator - EMEA
The GEM Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand, and/or employees. The GEM operator will work within the Global Security Operations Centre (GSOC) and will work closely with the Fusion Operations Team to monitor both upcoming and real-time events. The GEM operator will provide timely, relevant, accurate, and well-written information to Global Security management and the wider business community. The position reports to the Fusion Operations Regional Lead.
Responsibilities Include But Are Not Limited To
- The GEM Operator will use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the client's people, assets, or reputation.
- Using best practice techniques, the GEM Operator will conduct Open Source Research (OSR) to identify threats to the client's People, Assets, and Reputation, maintaining awareness of regional political, economic, and security developments.
- The GEM Operator will create internal monitoring tasks for any upcoming/ongoing incident that has the potential to impact the client.
- The GEM Operator will review monitoring tasks on every shift cycle, take ownership of these tasks, and, using best practices, research the event. Updates will be provided in the task comments. If there are no updates, then that is also to be documented.
- The GEM Operator will communicate and disseminate information, using established communication vehicles, to key partners using best practices.
- The GEM Operator takes an active role in position-related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
- The GEM Operator will compile senior management reporting on a weekly basis and ensure it is distributed in a timely manner. Significant updates are to be provided when requested.
- The GEM Operator will undertake comprehensive handovers with fellow operators. These are to be both written and verbal and are to be available for management review if required.
- The GEM Operator will escalate (without delay) critical event information to Shift Supervisors and GSOC EMEA Management.
- The GEM Operator will actively engage with Global Security Services (GSS) teams throughout the region. They will be primarily responsible for notifications of instances that may affect their offices and provide relevant updates, as required.
- The GEM Operator answers and responds to event and situation notifications received via email and via regular and emergency phones and intercoms. The GEM Operator will actively monitor email/call handling systems and take ownership of relevant communications.
- During incidents, the GEM Operator is to proactively engage with the GSOC team to include Fusion Operations. They are to assist in researching and providing situational updates and are to gather specific critical information as directed (office population, traveler numbers, etc.).
- The GEM Operator will remain current on GSOC operational systems usage and procedures and should be prepared to assist the wider team when required.
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Special Skills And Attributes Include
- Advanced IT skills and proficiency.
- Excellent verbal and communication skills.
- Second language skills are desirable.
- Strong analytical and problem-solving skills.
- Self-motivated and able to work under minimal supervision.
- Ability to work in a team environment.
- Ability to multitask.
- Think through problems for logical solutions, and remain calm and professional under stress.
- Strong decision-making ability during both crisis and non-crisis situations.
- Able to work with highly confidential information.
- Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
- Able to work and communicate effectively with all levels of leadership.
Desirable Experience And Qualifications
- Proficiency in English (speaking, listening, reading, and writing).
- Working in a SOC or intelligence capacity is preferred.
- Work and/or study experience across the region is desirable.
- Bachelor's degree in a related discipline (preferably Political Science, International Relations, International Security, or cultural/social/regional studies) or equivalent verifiable and demonstrable experience.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customize your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
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