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Global Head of Account Management
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Location: London
A global financial data and analytics business is looking to hire a Global Head of Account Management to lead its Account Management function across an established institutional client base.
This is a senior commercial leadership role with responsibility for a global team of 15–20 Account Managers, owning the strategy and performance across client retention, renewals and account growth.
The business provides a range of specialist data, research and analytics solutions to investment professionals globally, with a strong client base across asset managers, hedge funds, banks and other financial institutions.
The Role
- Lead and develop a global Account Management team of 15–20 people.
- Own the global strategy for client retention, renewals, cross-sell and upsell.
- Drive revenue growth across an established portfolio of institutional clients.
- Establish clear commercial targets, KPIs and performance standards across the global team.
- Build a consistent approach to account planning, client coverage and revenue growth across regions.
- Improve forecasting and visibility around renewals, expansion opportunities and revenue risk.
- Develop relationships with senior stakeholders across key strategic accounts.
- Work closely with Sales, Product and senior leadership to identify opportunities across the existing client base.
- Identify opportunities to increase adoption across a multi-product portfolio.
- Recruit, coach and develop Account Managers, building a high-performance commercial culture.
- Provide senior leadership with insight into client trends, competitive activity and opportunities for further growth.
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The Profile
- Significant experience within financial data, research, analytics, market intelligence or financial technology.
- Proven experience leading a sizeable Account Management, Client Success or Relationship Management function.
- Experience managing teams across multiple regions or geographies.
- Strong track record of retaining and growing recurring subscription revenue.
- Demonstrable success driving renewals, cross-sell and upsell across an existing client base.
- Experience working with asset managers, hedge funds, banks and other institutional financial clients.
- Strong understanding of institutional financial markets and investment workflows.
- Experience working across a multi-product offering would be highly advantageous.
- Commercially driven with the ability to establish clear targets and hold teams accountable for performance.
- Strong leadership skills with experience developing and scaling high-performing commercial teams.
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This is an opportunity to take ownership of a global Account Management organisation within an established financial information business and play a key role in driving retention, client growth and commercial performance globally.
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