HSBC Global Services Limited
Global Head of Account Solutions, GPS
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Ready to shape global account propositions across cash management and liquidity?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
Global Payment Solutions (GPS) is a strategic growth area for HSBC, focused on building a client-centric digital cash management platform for wholesale clients. As Head of Account Solutions within the GPS Liquidity strategic value stream you’ll set global direction for a core product pillar - manufacturing current, savings and third-party money accounts and the value propositions around them. These capabilities sit at the heart of payments, liquidity and investment solutions and generate fee income across the globe. You’ll take end-to-end accountability for product management including performance management and investment prioritisation. The role also provides oversight of account servicing - including account opening, maintenance and closure - with a focus on client experience and operational risk. Success means clear product strategy execution, well-governed pricing and revenue outcomes, strong risk and control oversight and consistent commercialisation across markets and channels.
What you'll be doing
- Shape and deliver the global product strategy for Account Solutions aligned to the Liquidity SVS strategy and Future State Architecture
- Oversee product development and associated investment budget to deliver agreed outcomes and return on investment
- Govern end-to-end product management activity including initiative delivery, performance monitoring and optimisation based on product MI
- Own account pricing tariffs including value exchange oversight and annual certifications
- Set and deliver pricing and revenue optimisation initiatives to balance profitability, operating costs and risk
- Ensure pricing changes progress through the right governance forums and align to GPS Pricing Principles and Guidelines
- Establish product governance as First Line of Defense including product risk identification, assessment and monitoring plus periodic reviews and approvals
- Maintain the Global Product Inventory (GPI) and partner with risk stewards and service partners on trigger events and issues
- Oversee account servicing processes and performance, using MI, OKRs and KPIs to guide Operations and CIB Servicing improvements
- Coordinate global commercialisation across distribution and channels, marketing plans and product collateral including content on the Frontline Content Hub (FCH)
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What we're looking for
- Bring substantial experience in product management, client management, business transformation or bank operations
- Demonstrate clear written and verbal communication across senior and cross-functional stakeholders
- Show experience working across Product, Technology and Operations within large cross-functional organisations
- Apply commercial judgement to improve customer outcomes and manage profitability and risk
- Evidence hands-on capability in product performance evaluation using MI and translating insights into optimisation initiatives
- Bring experience setting and governing pricing approaches including approvals through relevant governance forums
- Demonstrate experience operating within strong risk and control expectations including product governance and regulatory alignment
- Show ability to manage global stakeholder relationships and influence delivery across teams and locations
- Bring a structured approach to improving servicing processes using operational performance measures such as KPIs and OKRs
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Building the future of Account Solutions
This role is an opportunity to shape a global product pillar that underpins payments, liquidity and investment solutions for wholesale clients. You’ll bring together product strategy, pricing, governance and servicing oversight to deliver consistent client outcomes across markets. You’ll work across Product, Technology, Operations and distribution to turn strategy into measurable improvements in performance and client experience. If you want to help define how HSBC manufactures and manages account propositions globally we’d like to hear from you.
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