Element Logic
Global Head of Customer Programs
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Global Head of Customer Programs
Element Logic is looking for an experienced Global Head of Customer Programs to build and scale how we engage, retain and grow our customers across markets.
We are looking for someone who can step in and contribute from day one, bringing relevant experience from warehouse automation, intralogistics, material handling, robotics, or other industrial technology environments.
You understand the dynamics of complex B2B technology and industrial environments and bring the experience to know what good looks like. This is a senior global role requiring strong execution capability, commercial understanding and the judgement to navigate a complex, international matrix organization. Success in this role will depend as much on your ability to drive adoption and influence stakeholders as it will on the programs you build.
You create trust, align different perspectives and generate engagement across functions and markets, often without formal authority. Reporting to the VP Global Customer Success, you will work closely with stakeholders across Customer Success, Global Accounts, Sales, Product and Delivery.
Your Key Responsibilities
You will define, build and scale global customer programs that create a consistent customer experience and measurable commercial impact across Element Logic's international business. You will:
- Develop and execute the global Customer Programs strategy in alignment with the overall Customer Success strategy
- Build scalable frameworks across onboarding, adoption, customer health, retention, expansion and advocacy
- Translate strategy into practical playbooks, governance and ways of working
- Establish customer health, risk and intervention frameworks
- Drive implementation and adoption across markets and business units
- Balance global consistency with local business and customer needs
- Build alignment and ownership across functions and geographies
- Define relevant measures of customer value and program impact
This is a role for someone who can turn strategy into execution and create sustainable adoption across the organization.
Qualifications & Experience
You bring substantial experience from Customer Success, Customer Programs, Commercial Excellence or a comparable function within an international B2B environment.
Required qualifications:
- Bachelor’s or master’s degree in business, Engineering, Supply Chain, Technology, or a related field.
- 10+ years of relevant professional experience, including experience in senior roles from global roles and international organizations
- Proven experience designing and implementing customer programs, operating models or customer/commercial excellence initiatives across multiple markets
- Relevant experience from warehouse automation, intralogistics, material handling, robotics, supply chain technology or adjacent industrial technology environments
- Demonstrated experience working successfully in a complex, international matrix organization
- Experience driving cross-functional transformation and organizational adoption
- Strong commercial understanding of customer retention, recurring revenue, expansion and lifecycle management
- Proven ability to influence and create alignment across functions and geographies without direct authority
- Experience working effectively with senior and executive stakeholders
- Relevant higher education in business, engineering, technology or a related field, or equivalent professional experience
- Professional fluency in English
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
How You Work
You combine strategic thinking with strong execution capability and are comfortable navigating complexity and ambiguity. You quickly understand organizational dynamics, create clarity and move initiatives forward while balancing global ambitions with local realities. You build trust and credibility across functions, cultures and seniority levels, challenge constructively and influence effectively without formal authority. Above all, you know how to bring people with you – creating engagement and shared ownership through strong relationships, sound judgement and a collaborative approach.
What Success Looks Like
You will establish a clear and scalable approach to Customer Programs across Element Logic, strengthening how we engage and develop our customers globally. Your impact will be reflected in:
- Strong adoption of common customer programs and ways of working
- Improved visibility into customer health, opportunities and risks
- Greater consistency across the customer lifecycle
- Strong stakeholder engagement across markets
- Measurable contribution to customer satisfaction, retention and growth
Why Element Logic?
Element Logic is a global technology company specializing in intelligent warehouse automation and the world's first and largest AutoStore partner. As we continue to grow internationally, we are strengthening how we create value for customers throughout their lifecycle. This role gives you the opportunity to shape and build that capability globally, working across markets and functions with significant scope to influence how we work. If you combine industry experience, execution and influence and are motivated by creating results through both people and programs, we would like to hear from you.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location: Germany, Benelux, UK
Reporting to: VP Global Customer Success
Start date: To be agreed upon
Form of contract: Permanent employment
For further questions regarding the role or the process, please contact Lene Berg at lene.berg@elementlogic.net.
Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.
About Element Logic
Element Logic® optimizes warehouse performance by turning complexity into simplicity. Since 1985, we have helped ambitious businesses gain a competitive edge through intelligent warehouse automation by combining advanced robotics with AI‑powered software and deep industry expertise. As a global leader in warehouse automation and the world’s first and largest AutoStore™ partner, we design scalable, flexible solutions that improve efficiency, accuracy, and sustainability across the entire warehouse workflow. We don't just provide technology; we build the solutions that move your business forward. By viewing the warehouse as a complete ecosystem, we deliver end‑to‑end solutions, from consulting and design to intelligent software and lifecycle support, ensuring our customers benefit from continuous innovation as their needs evolve. At Element Logic®, it is our people who make the difference. Guided by bravery, passion and reliability, we deliver smarter solutions that help our customers succeed.
Optimizing warehouse performance is not just our slogan - it is our mission.
In 2025, Element Logic reported revenue of EUR 578 million.
Learn more at www.elementlogic.net and follow us on LinkedIn and YouTube.
Be yourself, in your element.
At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location