Sterlings
Global Head of Customer Success
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Global Head of Customer Success
Global B2B Data & Intelligence Software Business | PE-Backed | £££ Package
Location: London / Hybrid
Reporting to: Chief Commercial Officer / Executive Leadership Team
Scope: Global Customer Success Organisation
The Opportunity
We are partnering with a global B2B data and intelligence software business with approximately $70m in ARR, backed by a leading private equity investor and operating across multiple specialist product divisions.
The business provides mission-critical intelligence and data solutions to enterprise customers across financial services, professional services, corporations and other institutional markets. Following a period of significant growth and portfolio development, the organisation is entering an important phase of evolution, with a clear focus on strengthening its customer experience, improving retention and expansion, and building a more scalable global Customer Success function.
We are looking for an experienced Global Head of Customer Success to lead this transformation.
The Role
This is a high-impact leadership opportunity for an established Customer Success executive who has successfully scaled and professionalised a global CS organisation within a complex B2B SaaS, data or information services environment. You will take ownership of the global Customer Success strategy, driving a more consistent, commercially focused and customer-centric operating model.
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Key Responsibilities
- Lead and develop the global Customer Success organisation across multiple product lines and geographies.
- Define and implement a scalable, high-performing Customer Success strategy.
- Improve onboarding, customer engagement, retention and expansion.
- Establish consistent processes, operating rhythms and performance metrics.
- Build stronger feedback loops between customers, Customer Success, Product and Commercial teams.
- Develop and mentor a high-performing global leadership team.
- Drive greater commercial accountability across renewals, retention and expansion.
- Partner with the executive leadership team to support the company's broader growth strategy.
- Introduce best practices, operational rigour and a more proactive approach to customer management.
About You
We are looking for a commercially minded Customer Success leader who has:
- Led a global Customer Success organisation within a B2B SaaS, data or information services business.
- Experience scaling a CS function through a significant growth journey, ideally from approximately $50m to $100m+ ARR.
- A proven track record of improving customer retention, onboarding and expansion.
- Experience building and implementing scalable CS processes and operating models.
- Strong leadership experience managing senior CS teams across multiple regions.
- The ability to operate effectively within a PE-backed or high-growth environment.
- Experience working with enterprise customers and complex, subscription-based products.
- A hands-on, transformational leadership approach, with the ability to combine strategic thinking and operational execution.
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Why Join?
- Significant global remit: Lead Customer Success across an established international organisation.
- Transformation opportunity: Shape and professionalise the CS function during a critical stage of growth.
- Executive visibility: Work closely with senior leadership and influence the wider commercial strategy.
- PE-backed environment: Play a key role in delivering the next phase of organisational and commercial development.
- Career impact: Build a scalable, high-performing Customer Success organisation with global reach.
Interested?
This is an opportunity to join a well-established global data and intelligence business and play a defining role in its next phase of growth. If you're an experienced Customer Success leader with a track record of scaling global teams, improving customer outcomes and driving commercial impact, we'd love to hear from you.
Please note that the bonus entitlement for this position is 100% of base salary.
Apply now for a confidential discussion.
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