AllSaints
Global Head of Retail Operations & Profit Protection - 6 month FTC
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THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
The Global Head of Retail Operations & Profit Protection champions our retail network worldwide, ensuring all store communications, systems, and operational procedures function with precision, agility, and profitability. Serving as a strategic partner to the global retail leadership team, this position oversees standard operating procedures, global order fulfillment, and compliance across all regions.
Reporting directly to the Global Retail Director you will lead, manage, and motivate the global retail operations and profit protection functions. You will partner with cross-functional internal departments globally to empower our stores to succeed while safeguarding brand assets, mitigating risk, and maximizing profitability.
ABOUT THE TEAM
This position is based in our East London studios. The role requires occasional weekend coverage and regular physical presence in retail stores. We believe that we lead from our stores - keeping in touch with our operational processes and being the expert of how we do what we do to bring excellent experiences to our colleagues and customers.
WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)
Global Retail Operations & Trade
- Drive Global Operational Excellence: Identify, scope, and roll out improvements to store operations, systems, and omni-channel fulfillment processes across all international territories.
- Cross-Functional Partnership: Work collaboratively with global brand partners, aligning retail activity with key trade timings to ensure smooth, execution-ready store implementation.
- Commercial Leadership: Actively participate in trade meetings, communicating operational updates, conveying accurate performance statistics, and aligning operational strategy with Peak trading targets.
- Global Communications Strategy: Own the end-to-end weekly, monthly, and quarterly communication strategy for global stores to streamline store manager workload.
- Store & Field Presence: Conduct regular store visits to evaluate operational execution, gather field feedback, and continuously elevate the customer experience.
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Profit Protection & Governance
- Profit Protection Strategy: Formulate and execute a comprehensive global Profit Protection and loss prevention strategy to minimize shrinkage, stock loss, and operational waste across all stores.
- Risk & Compliance Management: Partner with Health & Safety, Governance, and Maintenance teams to establish global compliance protocols, track store audit performance, and implement corrective actions.
- Asset & Margin Defense: Champion brand protection by developing strict audit framework controls, securing physical assets, and safeguarding stock and profitability margins.
- Property & Operations Expansion: Partner with Finance, Property, and Store Design to establish feasibility metrics, operational readiness, and profit protection setups for store openings, remodels, and closures globally.
Leadership & Talent Development
- Team Leadership: Coach, mentor, and develop the Global Retail Operations and Profit Protection teams, setting clear KPIs, challenging performance, and instilling a high-accountability culture.
- Store Support & Training: Collaborate with People & Culture to design and update store operational documentation, profit protection guidelines, and training materials worldwide.
WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)
- Proven Operational Leadership: Deep background in global or multi-region retail operations and profit protection/loss prevention, with a thorough understanding of store environments, workflows, and commercial mechanics.
- Profit Protection Expertise: Demonstrated track record of developing risk mitigation strategies, managing loss prevention programs, and reducing stock shrink across global store footprints.
- People & Change Manager: Inspirational leader with proven success in growing talent, coaching field teams, and driving change in fast-paced retail landscapes.
- Commercial & Strategic Acumen: Strong business acumen with expertise in utilizing reporting technologies to drive operational effectiveness, margin integrity, and bottom-line growth.
- Stakeholder Management & Influence: Exceptional relationship-building skills with the ability to collaborate with and influence cross-functional global leaders at all levels.
- Brand Ambassador: Highly charismatic, honest, and tenacious leader who embodies our brand values and advocates passionately for our customers, teams, and product.
ABOUT THE LOCATION
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
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WHAT WE STAND FOR
- The Customer is the Boss: We work as one proud team to get the best for our customers
- One Team: We are joined up and encourage others to share their ideas
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind
- We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- 25 days holiday increasing to 28 days after 2 years continuous service
- Bank holidays, birthdays and volunteering days off
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Hybrid working in our historic East London studios, working hours are 9-5.30pm
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Hybrid
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