AIT Worldwide Logistics, Inc.
Global Implementation Manager
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Global Implementation Manager
Global Implementation Manager – Move the World with AIT Worldwide Logistics
About the Role
Are you looking for an exciting and varied job? Join AIT Worldwide Logistics, a global freight forwarding and logistics company headquartered in Chicago, and become part of the international supply chain to move the world. Build your next career step with AIT Worldwide Logistics today!
Overview
The Global Implementation Manager is responsible for managing the implementation of global logistics solutions for key customers. This role ensures seamless onboarding of new business, process standardization, and operational excellence across regions.
The Global Implementation Manager will work closely with internal stakeholders, including sales, operations, IT, and account management, to design scalable and efficient solutions that meet customer requirements.
Responsibilities
- Lead the end-to-end implementation of global customer accounts to ensure smooth transitions from sales to operations while retaining and strengthening customer relationships
- Responsible for routine account servicing, including account setup, activation services, and compliance management
- Develop and maintain implementation documentation, including:
- Standard Operating Procedures (SOPs)
- Process flows
- Training materials
- Create and oversee detailed implementation plans, including:
- Timelines
- Milestones
- Risk management strategies
- Manage essential customer account data and contact information for future business outreach
- Develop client retention and growth strategies tailored for profitable business with assigned accounts
- Collaborate with cross-functional teams (Operations, IT, Finance, Compliance) to ensure all go-live requirements are met
- Conduct training sessions for both internal teams and customers on new processes and technology platforms
- Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement
- Act as the primary point of contact for customers during the implementation phase, ensuring alignment on expectations and deliverables
- Align regional/local operations teams to ensure practical, executable solutions
- Lead implementation governance forums to guarantee proper decision-making, accountability, and communication
- Analyze customer requirements and operational challenges to design customized logistics solutions
- Collaborate with IT and process automation teams to optimize technology integrations, including:
- Electronic Data Interchange (EDI)
- API connectivity
- Visibility tools
- Reporting solutions
- Develop standardized implementation frameworks adaptable to different customers and regions
- Identify and implement process improvements to enhance:
- Efficiency
- Cost-effectiveness
- Scalability
- Maintain strong relationships with key global account managers for long-term partnerships
- Provide regular status updates to senior management, covering:
- Project progress
- Risks
- Mitigation strategies
- Serve as the primary global point of contact for clients during implementation, ensuring:
- Professional service
- Consultative support
- Responsive experience
- Manage client expectations with clarity on:
- Timelines
- Deliverables
- Responsibilities
- Lead executive-level updates and support management activities as required
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Qualifications
- 5+ years of experience in:
- Logistics
- Freight forwarding
- Supply chain management
- Solution design and implementation
- Customer-facing experience (internal & external)
- Fluent oral and written English is mandatory
- Ability to understand and apply:
- Performance Metrics
- Milestone tracking
- KPIs
- Service Level Agreements (SLAs)
- Advanced proficiency in project management methodologies and tools, including:
- Agile
- Waterfall
- Microsoft Project
- Miro
- Visio
- Smartsheet
- Ability to:
- Simplify complexity
- Translate technical requirements into actionable design elements
- Knowledge of logistics platforms, such as:
- CargoWise
- Infor Nexus
- Strong presentation skills, with the ability to influence senior leaders
- Capability to recognize, analyze, and solve problems efficiently
- Experience with:
- Change management
- Process improvement initiatives
- Awareness of:
- EDI/API integration
- Transport Management Systems (TMS)
- Project management skills, including certifications such as:
- PMP (Project Management Professional)
- Agile certification
- Lean Six Sigma
- Excellent communication, negotiation, and stakeholder management skills
- Ability to thrive in a fast-paced, global environment with competing priorities
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About AIT Worldwide Logistics
AIT Worldwide Logistics is a global freight forwarder specializing in helping businesses grow by expanding access to markets worldwide. By providing seamless supply chain solutions, the company enables companies to sell or procure raw materials, components, or finished goods from nearly every industry, including:
- Aerospace
- Automotive
- Consumer retail
- Energy
- Food
- Government
- High-tech
- Industrial
- Life sciences
- Marine
AIT supports this through scalable, user-friendly technology and a flexible, door-to-door service network covering sea, air, ground, and rail routes—ensuring deliveries are delivered on time and on budget. Their trusted network operates from over 150 locations in Asia, Europe, and North America, with comprehensive services such as:
- Customs clearance
- Warehouse management
- White glove delivery services
What AIT Can Offer You
We value your talent and provide the tools for your growth. With AIT Worldwide Logistics, enjoy:
- Competitive salary
- Comprehensive benefits package
- Private healthcare through BUPA (medical and dental) after qualifying period
- Access to an Auto Enrolment Pension Plan with:
- 4% employee contribution
- 4% employer contribution
- Life Assurance, equal to 2x your annual salary, for peace of mind
- 26 days of annual leave for recreation and relaxation
- Childcare vouchers to support family needs
- Eyecare vouchers for vision health
- Cycle to Work scheme to promote sustainable commuting
- Car allowance or company car (qualifying roles)
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