CHC Helicopter
Global IT Operations Manager
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We're Hiring: Global IT Operations Manager
Aberdeen, UK | Hybrid Working
We're seeking an experienced IT operations leader who is passionate about delivering exceptional customer service and continually improving the end-user experience across our global business.
This is a senior leadership role responsible for service delivery, infrastructure operations, outsourced technology partners, business continuity and operational excellence across multiple global regions.
About the Role
Reporting to the CIO, you will lead CHC's global IT operations function, driving service performance, operational resilience and continual improvement across Service Desk, Infrastructure and outsourced technology services.
Working closely with senior stakeholders across the business, you will ensure our global IT services continue to support safe, efficient aviation operations.
You will champion service excellence, driving high levels of customer satisfaction, service performance and continual improvement while leading our global Service Desk, Infrastructure and outsourced technology partners.
Key Responsibilities
- Lead global IT operations and service delivery.
- Drive excellent customer service and end-user satisfaction across global IT services.
- Measure, monitor and continually improve customer satisfaction and service experience.
- Own operational KPIs, SLAs and performance reporting.
- Manage strategic outsourced technology partners.
- Drive continual service improvement initiatives.
- Lead Business Continuity and Disaster Recovery.
- Oversee operational governance across infrastructure and support services.
- Build strong relationships with business stakeholders to understand operational needs and continuously improve IT services.
- Lead high-performing technical teams.
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What You'll Bring
- Significant leadership experience within enterprise IT Operations.
- A passion for delivering outstanding customer service and continually improving the end-user experience.
- Proven success managing outsourced IT service providers.
- Strong service management, governance and stakeholder management capability.
- Experience leading global or multi-site IT operations.
- Broad technical understanding across cloud, infrastructure and enterprise technologies.
- Proven experience using customer feedback and service metrics to drive operational improvements.
- Experience in a regulated or safety-critical industry would be advantageous.
Personal Attributes
- Strategic thinker.
- Data-driven decision maker.
- Strong communicator.
- Calm, resilient leader.
- Collaborative and customer focused.
Eligibility
Applicants must have the legal right to work in the UK and meet any clearance requirements relevant to the role.
Why Join Us?
If you are passionate about operational excellence, customer service and leading high-performing global IT teams, we'd love to hear from you.
Join a global aviation organisation where technology plays a critical role in supporting safe operations worldwide. This is an opportunity to influence IT strategy, lead global operational excellence and work with teams across multiple international locations.
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If this opportunity aligns with your experience and aspirations, we would be pleased to hear from you.
Recruitment Process
We may commence interviews or close applications prior to the advertised closing date if suitable candidates are identified. We therefore encourage applicants to apply as early as possible.
Only shortlisted candidates will be contacted. If you do not hear from us following the closing date, please consider that your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your future career endeavours.
Recruitment Agencies
We manage this vacancy directly and do not engage recruitment agencies for this role.
We kindly request that agencies do not contact us in relation to this position or submit unsolicited candidate CVs. Any CVs submitted without prior written agreement will be treated as direct applications, and no agency fees will be payable. Thank you for your understanding.
Desired Skills and Experience
- IT Operations
- IT Service Management (ITSM)
- Service Delivery
- IT Infrastructure
- Infrastructure Management
- Cloud Computing
- IT Leadership
- Vendor Management
- Outsourcing Management
- Service Desk Management
- Business Continuity
- Disaster Recovery
- IT Governance
- Operational Excellence
- ITIL
- Stakeholder Management
- Continuous Improvement
- Global Operations
- KPI Management
- Customer Experience
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