Infopro Learning
Global L&D Facilitator & Consultant
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Global L&D Facilitator & Consultant | Learning Consulting | Full-Time Opportunity | Remote - EMEA | Open to UK & Dubai Candidates Only
Location: UK or Dubai based with travel globally approx. 70% of your time.
The Opportunity
We are seeking a Global Master Facilitator who enjoys ‘jet setting’ and being on the road to act as the dedicated master facilitator for a major aviation client, employed by Infopro Learning but fully immersed in the client's brand, culture and standards. This is a hands-on delivery and capability-building role: the successful candidate will travel globally to run Train the Trainer upskilling, conduct recertifications and coaching spot checks on other facilitators, and deliver workshops across a broad curriculum spanning hospitality, onboarding and other client-critical subjects. Alongside live delivery, the role also shapes the content itself, enhancing facilitator guides, PowerPoints and collateral, and partnering with Infopro's digital content team to bring ideas to life as blended learning solutions.
What You'll Do
- Act as the master facilitator dedicated to the client account, representing the client's brand, tone and standards in every room, virtual or in-person.
- Travel the world delivering Train the Trainer upskilling to grow and strengthen the client's internal facilitator community.
- Conduct recertifications and coaching spot checks on facilitators, giving structured feedback that lifts delivery quality and consistency globally.
- Deliver workshops globally across a range of subjects, including hospitality and onboarding, adapting style and content to different regions, cultures and audiences.
- Enhance and refresh facilitator guides, PowerPoints and supporting collateral as required, keeping materials current, accurate and on-brand.
- Work closely with Infopro's digital content team to bring ideas and thinking to life, contributing subject matter and delivery insight to the design of blended learning solutions.
- Build strong, trusted relationships with client stakeholders, operating as a consultant and partner rather than a supplier.
- Flex at short notice to meet shifting client priorities and scheduling, given the global and fast-moving nature of the account.
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What You Bring
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Must have’s
- Strong facilitation experience in both in-person and virtual classroom settings, with the presence and adaptability to lead diverse global audiences.
- Willingness and ability to travel at least 70% of their time globally, in line with client requirements, including at short notice.
- Strong instructional design skills, with the ability to enhance and evolve existing facilitator guides, PowerPoints and collateral.
- A consulting mindset, comfortable partnering with designers, digital content specialists and client stakeholders to bring ideas to life.
- Credibility and confidence to coach and recertify other facilitators, giving direct feedback in a way that builds capability rather than simply grading performance.
- Comfort operating across a broad subject curriculum rather than a single specialism, moving fluently between topics such as hospitality and onboarding.
Nice to have’s
- Prior experience within aviation or a luxury brand environment, with an appreciation for premium service standards and brand immersion.
- Relevant facilitation, coaching or train-the-trainer accreditation.
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