ELEMIS
Global Learning Content Designer
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Global Learning Content Designer
Department: Education
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
The Global Learning Content Designer plays a pivotal role in shaping and delivering high-impact, blended learning experiences that elevate ELEMIS’ expertise across skincare, treatments, sales, and retail education. This role is responsible for creating engaging, brand-aligned content that supports commercial excellence and deepens product and service knowledge for global ELEMIS colleagues and partners within spa and retail.
Working in close collaboration with Global Education, the designer ensures that all digital learning and training content reflects the latest brand messaging, treatment innovation, and strategic priorities. With a strong focus on digital education and execution, this role is ideal for a content creator who thrives on cross-functional collaboration, instructional design, and delivering education that enhances the brand’s presence and authority across online platforms.
Operating Model
Global Learning Content Designers are aligned to dedicated business functions to provide specialist content expertise while maintaining a consistent global approach to instructional design. Designers partner with stakeholders across People, Marketing Operations, and Education to create high-quality learning content that supports both internal colleagues and external commercial partners. We have multiple vacancies available, aligned to the above department.
What You Will Do:
Instructional Content Development & Innovation
- Design and develop high-impact learning content across multiple formats—including training manuals, workbooks, digital presentations, facilitator guides, and interactive eLearning modules—that support the development of ELEMIS staff, retail, spa, OSW, and education teams globally.
- Translate complex product, treatment, and brand knowledge into engaging, learner-friendly materials that are accessible, clear, and actionable.
- Ensure that all educational content reflects ELEMIS’ brand tone, visual identity, and core messaging, while supporting broader learning objectives and the global training strategy.
- Partner closely with Marketing, Creative, and Communications teams to align training materials with product launches, campaign milestones, and promotional strategies.
- Lead the creation of compelling multimedia learning experiences using current instructional design models and adult learning principles.
- Apply visual storytelling techniques to enrich knowledge retention and engagement, ensuring materials are relevant, culturally inclusive, and scalable across diverse global markets.
Train-the-Trainer Enablement
- Support the successful global rollout of new content through comprehensive Train-the-Trainer toolkits.
- Clearly communicate the purpose, structure, and learning outcomes of new materials to regional managers, training managers, and their teams by providing detailed lesson plans, set-up instructions, and facilitator training notes that enable consistent and confident delivery.
- Collaborate with training managers to ensure they are fully equipped to deliver instructor-led sessions with impact, precision, and alignment to brand standards.
- Conduct virtual or in-person training walkthroughs when needed to embed understanding, address questions, and model best practice for execution.
- Build a framework for continuous trainer support that includes feedback loops, updated teaching resources, and access to ongoing content enhancements.
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Content Revisioning & Optimisation
- Proactively review and revise existing training content to maintain accuracy, freshness, and alignment with evolving business needs, brand innovations, and regulatory guidelines.
- Champion a culture of continuous improvement by conducting regular audits of learning materials and implementing refinements based on trainer and learner feedback, performance data, and learner analytics.
- Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to enhance instructional effectiveness.
- Adapt legacy materials into new formats and technologies—such as microlearning, mobile-first modules, or video-based content—ensuring consistent learning experiences across channels and regions.
- Stay informed on emerging trends in instructional design, digital learning technologies, and learner experience (LX) to evolve and future-proof the ELEMIS learning ecosystem.
Cross-Functional Collaboration & Strategic Alignment
- Work collaboratively with global and regional stakeholders—including Education, Retail, Spa, OSW, Marketing, Design, Regulatory, and New Product Development (NPD)—to ensure training programs support product strategy, market goals, and business priorities.
- Report to and align with the Head of Global Learning and Content, providing regular updates on project timelines, priorities, and resourcing needs.
- Act as a key point of connection between creative, educational, and operational functions, helping to maintain a unified global voice across all learning touchpoints.
- Cultivate strong partnerships with internal field trainers and external vendors to deliver a seamless and consistently excellent learning experience that supports team development, brand advocacy, and commercial success.
Content Ownership
Each Global Learning Content Designer will be aligned to a specialist business area, acting as the dedicated content expert for that function while maintaining consistent instructional design standards across ELEMIS. To confirm, we have a number of Content Designer roles available across our the following business units:
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People Team
- Design and develop engaging learning content that supports the employee lifecycle, including onboarding, leadership development, compliance, people policies, and organisational initiatives.
- Partner with the People Team to translate complex people-related topics into clear, engaging, and accessible learning experiences for colleagues globally.
Marketing Operations
- Create externally facing content that supports ELEMIS’ global partners, distributors, and retailers, ensuring materials are aligned with brand campaigns, product launches, and commercial priorities.
- Work closely with Marketing Operations and Creative teams to deliver consistent, brand-aligned digital learning assets and communications.
Education – Retail & Spa
- Design learning content that supports the development of Retail and Spa populations globally, including product education, treatment education, selling skills, service excellence, and commercial capability.
- Partner with Global Education teams to ensure content supports the learner journey across onboarding, new product launches, continuous development, and capability building.
What We Are Looking For:
- Experience in instructional design, education content creation, or training delivery.
- Strong writing skills and attention to detail in simplifying technical information.
- Proficient in content creation tools such as Articulate, Storyline, PowerPoint, and Canva.
- Comfortable managing content calendars and collaborating in cross-functional environments.
- Knowledge of spa, skincare, or beauty retail environments is a plus.
- Overnight Travel: Some overnight travel may be necessary for attending events, conferences, or supporting onsite educational activities.
What We Offer You!
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
- 27 days holiday per year.
- Additional day off for your Birthday!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian, and more).
- Annual Bonus.
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
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