Global Marketplaces Manager (12-month FTC)

About Aromatherapy Associates

Aromatherapy Associates is a globally recognised leader in aromatherapy and wellbeing. For over 40 years, we have been dedicated to sharing the therapeutic benefits of essential oils. Founded in 1985 by Geraldine Howard and Sue Beechey—esteemed therapists trained under Micheline Arcier—our brand has deep roots in the modern development of aromatherapy.

We are proud of our family-led culture, guided by Geraldine’s belief: “It’s more than just a business, it’s a way of life.”

Our brand is now present in 50+ global markets, with regional offices in the UK, US and Hong Kong. We distribute through a variety of channels including Spas, Retail, Online Retailers, E-commerce and Distributor partners. As we continue to grow and elevate our brand presence, we are looking for passionate individuals to join us in our journey.

Our Values

At our organisation, how we work matters just as much as the work we do. We uphold a strong set of values that shape our culture, guide our decisions, and define the behaviours we expect from every team member. As part of our team, you will be encouraged to embody these values every day:

• Positive Intent – We approach challenges and interactions assuming goodwill, fostering collaboration and constructive outcomes.
• Professionalism – We hold ourselves to high standards, demonstrating integrity, respect, and accountability in everything we do.
• Trust – We build strong relationships through honesty, transparency, and reliability, creating an environment where people feel safe to contribute and grow.
• Adaptability – We embrace change with an open mindset, staying flexible and proactive as our organisation and industry evolve.
• Ownership – We take responsibility for our actions, follow through on commitments, and strive to make a meaningful impact.
• Solution-Oriented – We focus on possibilities, not obstacles. We look for practical, thoughtful solutions that drive progress.

These values are at the heart of who we are. If they resonate with you, we’d love to hear from you.

Key Responsibilities

• Establish and develop strong relationships with Marketplaces accounts / agencies, optimising growth benefits of collaborative trade partnerships
• Develop strong, growth-oriented Joint Business Plans based on commercial initiatives & strategic vision
• Ownership of sales targets and delivery
• Own marketplace performance for Aromatherapy Associates across the UK, Europe, the US and Asia, including China.
• Own channel commercial control: sales budget, trade and promotional spend, advertising spend, FBA stock, marketplace fees and inventory, with regular review against the P&L.
• Hands-on management of marketplace advertising, including campaign set-up, bidding, targeting, creative and listing content, and ongoing optimisation against sales, margin and efficiency targets.
• Run the operating cadence: weekly sales and stock forecast, advertising budget sign-off, pricing governance, FBA replenishment planning, and updates to marketplace visual presence.
• Protect premium brand positioning across pricing, promotion, content and partner activity, so growth does not compromise brand equity or the customer experience.
• Manage pricing & promotion to optimise sales and profitability
• Negotiating terms with accounts / agencies to support profitable growth
• Negotiating Partnership Marketing plans & promotional funding with Buyers / Agencies
• Sell-in of all New Product Development & Promotions
• Performance management of accounts through analytical review of marketing place & advertising metrics and sales & margins metrics
• Work closely with Marketing on promotions, campaigns and visual merchandising where relevant
• Review P&L regularly and take responsibility of budget requirements and financial forecasts
• Ensure communication to consumer is coherent and consistent, clearly conveyed and understood.
• Identify new marketplace partners to continue to build our brand awareness, actively looking to acquire, re-target and grow our consumer base via our partners
• Day to day management of all Marketplace accounts / agencies
• Coordinate marketplace execution with Marketing, Warehouse and Customer Services so stock, content and service stay aligned through peak trading periods.