Global Delivery Excellence:

• Own the overall quality and effectiveness of delivery within your practice, identifying systemic risks and opportunities and ensuring consistently high standards across regions, clients and programs.

Client & Product Strategy:

• Represent global client needs within Kraken, identifying patterns across markets and partnering closely with Product and Engineering leadership to influence product strategy, prioritize scalable solutions and maximize adoption of Kraken’s core capabilities.

Global TTV & Transformation Outcomes:

• Drive improvements in Time to Value and client outcomes across the global portfolio, using insights across migrations and BAU engagements to continuously improve how Kraken delivers.

Global Capacity & Workforce Strategy:

• Own the long-term capability and capacity strategy for the practice, partnering with regional leaders and Talent to anticipate demand, identify skills gaps and ensure the right expertise is available in the right markets.

Executive Client Engagement:

• Build trusted relationships with senior client stakeholders globally and step into the most strategic or complex engagements where senior leadership, alignment or intervention is required.

Strategic Escalation & Decision-Making:

• Act as a senior escalation point for complex, cross-regional challenges, bringing together the right stakeholders and removing organizational, product or delivery blockers.

Practice Expertise & Standards:

• Define what excellence looks like within your practice, establishing global methodologies, standards and best practices while allowing appropriate flexibility for regional and client-specific needs.

Organizational Influence:

• Partner with senior leaders across Delivery, Product, Engineering and other functions to shape decisions that affect clients, delivery strategy and the future development of the practice.

Cross-Regional Learning & Scale:

• Ensure knowledge, successful delivery patterns and lessons learned move effectively across regions, turning individual client experiences into improvements that benefit Kraken globally.

Future Capability:

• Anticipate how the practice needs to evolve as Kraken, our product and the energy industry develop, building new capabilities and expertise ahead of emerging client needs.

🧠 What You'll Bring To The Party

• People-first leadership: A leadership style grounded in influence, trust and leading by example rather than authority, with a genuine commitment to caring for and developing people. The ability to create psychological safety and combine empathy with clear expectations and accountability, enabling teams to feel trusted, supported and empowered to do their best work.
• Senior global leadership experience: Significant experience leading complex client delivery, transformation or professional-services organizations across multiple regions, clients and markets.
• Leadership of leaders: Experience leading and developing other leaders, with the ability to create clarity and accountability while empowering regional leadership teams to make effective decisions.
• Strategic influence: A demonstrated ability to operate at senior leadership level and influence strategy across organizational boundaries, particularly across Delivery, Product and Engineering.
• Executive client leadership: Credibility with C-level and senior client stakeholders, including experience navigating complex transformations, competing priorities and high-stakes client situations.
• Subject-matter expertise: Deep expertise in your practice area, combined with a strong understanding of the global energy landscape and the ability to recognize where regional differences require different approaches.
• Systems thinking: The ability to look across regions and client engagements, identify patterns and root causes, and turn those insights into scalable improvements to products, processes and ways of working.
• Strategic & operational balance: The ability to set long-term direction while remaining close enough to delivery to understand what is happening on the ground and intervene effectively when required.
• People leadership & emotional intelligence: Sound judgment and empathy, with experience developing senior talent, navigating difficult conversations and creating environments where leaders and teams can perform at their best.
• Communication & executive presence: Exceptional communication skills, with the ability to simplify complex topics, create compelling narratives and align senior internal and external stakeholders around a common direction.
• Resilience & adaptability: The resilience, pragmatism and hands-on mindset to navigate ambiguity and significant transformation, while keeping teams aligned and moving forward.

⭐️ Bonus points

• Languages: Full professional proficiency in English is required; additional languages are a plus.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*