Ocean Holidays
Global Product Manager
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About The Role
As Global Product Manager, you will take end-to-end ownership of Ocean Holidays’ worldwide product portfolio — from product strategy and sourcing through to commercial performance, quality and merchandising.
You will play a key role in shaping and growing our worldwide product offering, ensuring we have the right products, at the right price and through the right supply channels to meet customer demand and support the continued growth of our brands.
This is an opportunity to combine strategic product thinking with hands-on sourcing, supplier management and commercial ownership — identifying new opportunities, strengthening existing partnerships and ensuring our portfolio remains competitive, relevant and commercially successful.
The role will also involve some domestic and international travel, including supplier meetings, trade events and contracting trips.
What will you be doing?
Destination & Product Strategy
- Own the strategy and development of the worldwide product portfolio ex USA across Ocean Holidays brands.
- Shape the breadth, quality and mix of our product portfolio to meet customer demand and wider business strategy.
- Use sales data, customer insight, market trends and competitor activity to identify product gaps, emerging opportunities and areas for growth.
Sourcing & Selection
- Source and select hotels, villas and ground product across key worldwide destinations.
- Identify new suppliers, products and partnerships that improve availability, competitiveness, margin and product differentiation.
- Determine the best supply route across direct contracts, DMCs, bedbanks, APIs and other partners.
Contracting & Negotiation
- Negotiate competitive rates, allocations, dynamic agreements, overrides, exclusive offers, value-adds and favourable commercial terms.
- Ensure contracts and commercial terms are accurate, compliant and effectively implemented.
- Represent Ocean Holidays at supplier meetings, trade events, conferences and contracting trips.
Supplier Strategy & Commercial Performance
- Build strong supplier relationships and conduct regular supplier performance reviews and negotiations.
- Work collaboratively with suppliers to improve commercial performance, product quality and the overall customer experience.
- Monitor product and supplier performance against revenue, margin, growth and conversion targets.
- Identify areas of underperformance and take appropriate action to improve results across products and destinations.
- Work closely with Sales, Marketing and Revenue teams to develop compelling offers, campaigns and product launches.
Product Quality & Customer Experience
- Monitor product quality, operational performance, customer feedback and NPS.
- Work with suppliers and internal teams to resolve recurring issues and improve the customer experience.
- Ensure products continue to meet Ocean Holidays brand and quality standards.
Portfolio Optimisation
- Regularly review the portfolio and introduce new product where opportunities exist.
- Optimise, reposition or remove underperforming product.
- Ensure the portfolio remains competitive, relevant and commercially effective.
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Product Merchandising
- Own the merchandising and presentation of products across the Ocean Holidays Trade Portal and applicable platforms.
- Ensure product content, imagery, offers, value-adds and key selling points are accurate and compelling.
- Prioritise and showcase products and offers that support commercial objectives and customer demand.
How success will be measured
This role will have a set of rolling KPIs which will be reviewed regularly and aligned to the performance of the managed portfolio.
These will include:
- Achieving a minimum X% Gross Margin across the managed portfolio, with year-on-year improvement where commercially achievable.
- Delivering X% year-on-year revenue growth from the managed product portfolio.
- Delivering £X incremental annual income through overrides.
Who should apply?
We are looking for an experienced travel professional who enjoys taking ownership of a product portfolio and making commercial decisions that have a visible impact.
You will bring a strong background in contracting and sourcing, sound strategic product judgement and the confidence to build supplier relationships, negotiate effectively and take ownership of both commercial performance and customer outcomes.
You should have:
- Strong experience in travel contracting, purchasing, destination management or strategic sourcing.
- Proven commercial and negotiation skills — including rates, terms, margin, supplier agreements and portfolio optimisation.
- A strong understanding of product strategy, pricing, merchandising and commercial performance, with the ability to turn data and market insight into action.
- Excellent supplier relationship and stakeholder management skills, with a strong focus on product quality and customer experience.
- An analytical and proactive approach, with the commercial curiosity to identify new opportunities, improve performance and deliver measurable results.
- The willingness and ability to travel regularly internationally for contracting, supplier meetings and trade events.
About Us
Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.
They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing. From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.
- Ocean Florida, the largest direct to consumer Florida specialist of its kind in Europe.
- Winged Boots, a personalised travel management company, leads in luxury leisure followed by business travel.
- Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.
With Headquarters in Shenfield, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry.
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In January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme.
As one of the UK’s fastest-growing travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.
Benefits
There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:
- Discounted personal travel and a dedicated staff travel agent that will organise your holiday.
- Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com and Yourgolftravel etc.
- Profit Related Pay (Eligibility Criteria)
- Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
- An Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day. This includes advice on health, relationships, money, career, retirement, and many other areas of support.
- Access to free professional financial advice
- Enhanced family-friendly policies
- Long service awards
- Honest, transparent via regular virtual and in-person Town Halls
- Life Insurance
- Additional holiday days based on length of service
- Christmas saving scheme.
- Day off on your birthday
- 2 x ‘Do the Right Thing’ days (dedicated charity days)
- Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
- Cycle to work scheme.
- Smart Tech after probation
Who we are?
We’re a team of passionate, award-winning travel specialists from a wide mix of backgrounds, excited about delivering the best customer experience possible through our 3 niche travel brands.
Our company culture promotes growth, inclusion and diversity and we’re continuously striving to ensure Ocean Holidays is the best place to work!
Customer experience is at the forefront of everything we do, and we pride ourselves in being able to consistently deliver some of the best service in the UK.
Our commitment to equal opportunities
For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.
We are a customer experience-driven business, and a diverse workplace means that we not only build a healthy culture of diversity and tolerance but can also serve our clients with empathy and understanding.
Conscious inclusion encompasses social, cultural and cognitive differences and cultivates an ethos of belonging, connection and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.
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