Flight Centre Travel Group
Global Product Manager - Barcelona or London
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About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
Role Summary
The Product Manager will bring together a global team drawn from existing Compleat regional teams across Europe first, and other regions, as a second step. They will lead the transformation of the team by embedding a Product Management mindset, adopting Agile and Scrum methodologies, and establishing a clear vision and strategic purpose for Compleat over the next two years.
The role will also be responsible for monitoring the evolution of our automation platforms and frameworks, ensuring Compleat's direction remains fully aligned with FCTG's Order Management automation strategy, product roadmaps, and long-term technology vision. They will drive the product's transition from a regional operational platform to a globally governed product that supports the company's future automation ambitions.
Key Responsibilities
Automation Strategy & Vision:
- Define the purpose of Compleat within the company during its remaining lifecycle.
- Determine the core automation processes executed by Compleat.
- Track the evolution of the automation system and framework landscape and maintain a living view of how the strategy should adapt as that landscape changes.
Product Culture Deployment:
- Transform the team into a true Product Team by incorporating all related methodologies and philosophies.
- Ensure seamless integration with other Product Teams, managing roadmaps, sprints, and feedback effectively.
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Management:
- Identify team needs and solutions to achieve both collective and individual goals.
- Manage a global team across multiple regions (USA, Europe, Asia), fostering a collaborative and high-performing environment.
Roadmap & Prioritization:
- Own and develop the Product Roadmap.
- Prioritize user and business needs, integrate requirements from other Product Teams.
Integration & Collaboration:
- Ensure effective communication with stakeholders and other streams, sharing visibility and managing dependencies.
- Identify and mitigate risks associated with product development and integration.
Ideal Candidate
- Minimum of 5 years in Product Management.
- Expertise in SAP Compleat or Similar automation systems.
- Prior experience in the travel industry, with specific knowledge of OBT and GDS systems.
- Experience in transforming a team into a Product Culture.
- Experience managing a product through a platform transition.
- Understanding of travel agent processes and workflows is ideal.
- Proficiency in Agile/Scrum methodologies.
- Exceptional communication skills with an ability to tailor messages to different audiences.
- Proven leadership and team motivation abilities.
- Confident in addressing complex and challenging topics.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a fast-paced environment.
- High level of organization and attention to detail.
- Comfortable working in English.
The role is ideally based in London or Barcelona.
What's in it for you? (Please note benefits differ by region)
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
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Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
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