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Global Product Owner : Conversational Channels
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Global Product Owner: Conversational Channels
GBP 35.80/hr (Inside IR35)
Warwickshire and Hybrid
12 Months (Maternity Cover)
Overview
We are seeking a highly skilled and experienced Global Product Owner: Conversational Channels to lead the global strategy, delivery, and continuous improvement of conversational channels for a premium automotive brand. This role is pivotal in shaping effortless, modern luxury digital conversational experiences across a range of iconic vehicle brands.
Responsibilities
Strategy and Vision
- Develop and own the global vision, strategy, and capability roadmap for Conversational Channels.
- Define future-state capabilities, including generative and agentic AI use cases.
- Position the brand as a leader in luxury digital conversational experiences.
Delivery and Execution
- Lead the global development, launch, and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences.
- Drive innovation in generative and agentic AI, transitioning from assisted service to autonomous, brand-safe, and value-generating experiences.
- Create and maintain the global delivery roadmap and integrated backlog.
- Ensure governance, prioritisation, and risk management in delivery.
- Provide leadership to strategic technology and delivery partners, ensuring alignment with brand standards and commitments.
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People and Ways of Working
- Inspire and lead a direct report and a development team of six full-time equivalents (FTEs).
- Collaborate with global and market cross-functional teams to achieve objectives.
Data, Insight and Performance
- Own global reporting requirements and develop performance frameworks.
- Enable data-driven continuous improvement across markets.
Culture, Inclusion and Advocacy
- Champion inclusive and accessible customer experiences.
- Contribute to customer experience communities, knowledge sharing, and cultural initiatives.
Qualifications
- Proven experience in global digital product ownership or transformation roles.
- Strong understanding of conversational platforms and AI-enabled customer experiences.
- Demonstrated ability to deliver complex, multi-market initiatives.
- Strategic thinker with hands-on delivery capability.
- Client-obsessed and outcome-focused.
- Strong advocate for inclusion and ethical AI practices.
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Day-to-Day
- Develop and refine the global strategy for conversational channels.
- Oversee the delivery and optimisation of AI-enabled conversational experiences.
- Collaborate with cross-functional teams to ensure alignment with global objectives.
- Monitor performance metrics and drive continuous improvement initiatives.
- Lead and inspire a team to achieve excellence in delivery and innovation.
Benefits
- Opportunity to work with a premium automotive brand at the forefront of digital innovation.
- Hybrid working arrangement offering flexibility.
- Collaborative and inclusive work environment.
- Exposure to cutting-edge AI technologies and global initiatives.
Additional Information
This role is on a contract basis and is Inside IR35.
The role is for a 12-month period covering maternity leave.
The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport, and Motorcycle sectors.
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