CSC
Global Relationship Manager
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Job Title: Global Relationship Manager
Location: London
Work model: Hybrid – 3–4 days in the office. Full time during probation period
Schedule: Monday to Friday, 37.5 hours/week
Reports to: Managing Director, Global Relationship Management
Introduction
Are you a commercially focused relationship professional with a passion for building strategic client partnerships and driving long-term growth? CSC is seeking an experienced Global Relationship Manager to manage and develop a portfolio of global asset managers, multinational corporate clients, and financial institutions. This role is responsible for strengthening executive-level relationships, identifying growth opportunities, delivering exceptional client experiences, and ensuring CSC remains a trusted partner across our clients' corporate legal, governance, and business administration needs.
Working closely with sales, operations, product specialists, and senior leadership, you will lead strategic account planning initiatives, uncover client challenges and growth opportunities, and coordinate resources across CSC to deliver valuable solutions and measurable commercial outcomes.
This is an exciting opportunity for an experienced relationship manager or account director looking to manage complex international client relationships in a highly collaborative and growth-focused environment.
What You’ll Be Doing
- Develop and maintain strong, trusted relationships with senior stakeholders across a portfolio of strategic client accounts.
- Act as the primary relationship lead, ensuring clients receive consistent, proactive, and high-quality engagement throughout the client lifecycle.
- Develop a deep understanding of CSC's strategy, services, and solutions and effectively communicate their value to clients and business partners.
- Lead strategic account planning activities to identify client objectives, business challenges, growth opportunities, and long-term partnership strategies.
- Identify opportunities to expand CSC services within existing client accounts through cross-selling and solution-led conversations.
- Drive revenue growth and retention across assigned client portfolios by aligning CSC capabilities with client needs.
- Coordinate internal resources across service delivery, operations, product, compliance, and leadership teams to ensure successful execution of client objectives.
- Build and maintain strong relationships with relevant referral partners and non-competing business partners to identify mutual growth opportunities.
- Proactively lead sales and commercial discussions with existing clients, supporting opportunity qualification, proposal development, and solution positioning.
- Monitor client satisfaction, address escalations where required, and ensure issues are resolved effectively and professionally.
- Maintain accurate account plans, pipeline information, and client engagement activities within Salesforce and other CRM platforms.
- Analyse market trends, competitor developments, client priorities, and regulatory changes to identify risks and opportunities within the assigned portfolio.
- Collaborate with internal stakeholders to develop new service propositions, market initiatives, and client engagement strategies.
- Achieve assigned revenue, retention, and strategic account objectives while maintaining strong client advocacy and commercial discipline.
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What We’re Looking For
- 7-12 years of experience in relationship management, strategic account management, client solutions, business development, or consultative sales within corporate services, financial services, fiduciary services, legal services, professional services, or related industries.
- Proven ability to manage and grow complex client relationships at senior and executive stakeholder levels.
- Demonstrated success in delivering revenue growth through account expansion, cross-selling, and strategic account management.
- Strong commercial acumen with the ability to balance client objectives and business performance requirements.
- Experience leading strategic account planning and managing complex stakeholder environments.
- Excellent communication, presentation, influencing, and negotiation skills.
- Ability to identify client needs and translate them into practical solutions using a consultative approach.
- Strong organizational skills with the ability to manage multiple priorities across a diverse client portfolio.
- Experience working in a matrixed, international organisation.
- Proficiency with Salesforce or comparable CRM platforms.
- Advanced relationship-building skills with both internal and external stakeholders.
Preferred Qualifications
- University degree in Business, Finance, Law, Economics, or a related discipline.
- Experience serving multinational corporations, financial institutions, private capital firms, or regulated entities.
- Knowledge of corporate governance, entity management, fund administration, fiduciary services, compliance, or related corporate services.
- Existing network within the corporate services, legal, financial services, or professional services sectors.
- Experience managing global or multi-jurisdictional client relationships.
Success Measures
- Portfolio aggregate sales and revenue growth
- Client retention and satisfaction
- Cross-sell and upsell performance
- Strategic account plan execution
- Opportunity pipeline development
- Stakeholder relationship strength
- Delivery against annual commercial objectives
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
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CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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