Falcon Smart IT (FalconSmartIT)
Global Risk Maps (ArcGIS) Support Engineer
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Global Risk Maps (ArcGIS) Support Engineer
Job Location: London, UK/Onsite
Job Type: Permanent/ Contract
Role Summary
Responsible for administration, monitoring, support, security, and maintenance of the Global Risk Maps (GRM) platform based on ArcGIS and ESRI services.
Key Responsibilities
- Access setup for internal and external users.
- Monitoring production services in MPI and ESRI Cloud environments to ensure availability.
- Performing validations following monthly security patching activities.
- Supporting penetration testing and vulnerability remediation activities.
- Supporting connectivity between MPI environments and ESRI product catalog services.
- Coordinating ESRI component upgrade activities with vendors.
- Managing and supporting SSL and DigiCert certificates.
- Supporting and troubleshooting connectivity with required data sources.
- Monitoring GRAD accounts used for application services.
- Supporting availability of GRM Flood Map services in APIM.
- Monitoring and coordinating with ESRI for SaaS platform issues.
- Troubleshooting and coordinating with vendors for service unavailability.
- Supporting validations after ESRI cloud maintenance, patching, and vulnerability remediation activities.
- Supporting user license cleanup activities for internal and external users.
- Supporting availability of Munich Re NATHAN services in APIM and coordinating with vendors.
- Monitoring external government/free API services and coordinating with application owners.
- Publishing monthly management reporting.
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- ArcGIS
- ESRI Cloud Services
- MPI Environment Support
- APIM
- SSL Certificates
- DigiCert Certificate Management
- User Access Management
- Vendor Coordination
- Application Monitoring & Troubleshooting
- Vulnerability Remediation
- Security Patch Validation
- Monthly Reporting and Operational Support
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