Talent Drive | B Corp™
Global Supply Chain Lead - Bank Cards (FinTech)
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Global Senior Supply Chain Lead - Bank Cards
£85,000 to £110,000
Annual shares by the business to grow and vest after a period of time
- Healthcare
- Pension
- 6 weeks sabbatical every 4 years paid for
- many other benefits
Central London - 2 days a week in the office
A global FinTech business
An amazing, global and rapidly growing FinTech are looking for a brand new Global Senior Supply Chain Lead - Bank Cards to own the 1 to 5 year strategy for card manufacturing and delivery to customers, design the operating model for a high-performing global supply chain function in order to improve delivery times, quality of service/manufacture and embed a robust global supply chain.
A key part of this role is senior partner stakeholder management: you’ll represent externally to manufacturers, keep vendors accountable to outcomes ensuring SLA's are being adhered to, and influence partner priorities to protect customer experience, cost, and resilience goals.
Role and responsibilities:
- Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
- Design the operating model for a scalable global supply chain function.
- Lead the global partner portfolio strategy (inbound and outbound), including multi-vendor coverage and concentration risk management.
- Represent in senior partner forums and ensure priorities are executed.
- Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
- Build robust contract architecture: SLAs/KPIs with meaningful remedies.
- Continuously challenge cost-to-serve while protecting customer experience.
- Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
- Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
- Set a high bar for ownership, transparency and execution.
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- Must have experience in working for a multi-national, global and complex business with proven success engaging with stakeholders across UK, EMEA, APAC and USA markets.
- Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
- Demonstrated experience in card fulfillment and last-mile delivery, including postal network and couriers such a USPS, DHL, FedEx, Royal Mail, tracking integration, and delivery performance optimisation.
- Strong track record holding vendors accountable—including card bureaus, fulfillment houses, and delivery carriers—and influencing external partners to deliver outcomes aligned with your company’s interests.
- High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
- Deep capability in contract design: delivery SLAs, dispatch speed, delivery success rates, pricing, credits, transparency clauses, and exit/transition planning.
- People leadership: building/scaling teams, coaching, and performance management.
- Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.
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