GMC Registered Clinical Administrator - (Fully remote)

The Delegated Ordering Team Member will be required to specialise in and lead on administrative and supportive tasks regarding patient care.

KEY RESPONSIBILITIES:

• Quality Assurance; making sure the correct pathways and process are followed; including completing the investigation forms requested by the consultants, including pre-requisites and safety questions.
• Reviewing the consultant's response letters for accuracy, completeness and correct outcome selection.
• Ensuring appropriate investigations are requested by Medefer’s consultants and clinicians and processing those requests through Medefer’s platform or third-party platforms.
• Reviewing partial results received from providers and determining if the results need to be immediately reactivated to consultants or can wait until the rest of the patients' results are back for a full review.
• Diagnostic request management.
• Undertaking Significant Event investigation and ensuring that errors are properly recorded and addressed.
• Continuous feedback regarding Medefer’s platform and pathways, for tech fixes and improvements.
• Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures.

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES:

• Medical degree and have trained as a doctor up to the UK equivalent of Foundation Year 2.
• Hold a minimum of 12 months' experience working in the NHS at FY2 level or similar.
• Administrative or clerical experience in varied health settings, including GP surgeries, hospitals, pharmacies.
• Previous administrative work experience dealing with patients directly.
• Exceptional Microsoft Office skills.
• Evidence of problem solving.
• Experience in conflict resolution, and able to collaborate with others confidently.

BENEFITS:

• Workplace pension scheme
• 28 days annual leave in addition to the normal bank holidays (pro-rated for part time hours)
• Flexible working hours
• Private Healthcare Insurance
• Discount schemes
• Employee Assistance Programme
• Health and wellbeing scheme that provides free access to a confidential phoneline, GP and counselling services
• Career development and opportunities for progression and training.
• The opportunity to be a part of a new model of digital patient care

WORKING ARRANGEMENTS AND KEY TERMS:

• This is a permanent role 35 hrs per week Monday to Friday 9-5.
• Must be clinically qualified and GMC registered.
• Must have strong communication skills and IT literacy.
• Must be able to provide up to date documents in accordance with clinical compliance requirements.

Medefer is a Disability Confident Employer.

We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

This job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.